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# Support Analyst

- **Company:** Canoe Intelligence
- **Location:** New York, NY, United States
- **Salary:** $70,000 - $80,000
- **Contract:** Internship / Graduate position
- **Skills:** Artificial Intelligence, Confluence, JIRA, Business Process Modeling, Machine Learning, Salesforce.Com, Datadog, Snowflake, Data Analytics, Zendesk
- **Published:** October 27, 2026
- **Apply:** https://www.careerbuilder.com/job-details/support-analyst-new-york-ny--d515befe-726d-4473-81c6-c14b03ac74d5

## About the Role

Analysis Skills, Analysis Skills, Customer Training, Sales Management, Customer Relations, Business Growth, Machine Learning, Intellectual Property (IP), Identify Issues, Cross-Functional, Required

 * Client-centric; a genuine interest to deliver results for customers
 * Enjoys working in a collaborative environment, sharing best practices, and supporting teammates
 * Analytical, data-driven self-starter that is detailed-oriented and resourceful
 * Problem-solver who thrives in diving into details when required
 * Technically Proficient; able to troubleshoot technical issues and relay technical information in a digestible manner
 * Someone that enjoys leaning in on new initiatives; specifically AI initiatives that will propel the Canoe Support team into the future

Preferred

 * Experience (including internships) with Client Support tooling & reporting, such as Zendesk, Salesforce, Jira, Confluence, Snowflake, Datadog
 * Experience streamlining workflows with the use of AI tooling
 * Knowledge of alternative investments
 * Prior experience (including internships) with management consulting, business process outsourcing, or technology related professional services

## Description

As a Support Analyst, you'll be working alongside the Support team to manage client inquiries and act as a point of contact for client requests. In this role, you'll have the unique opportunity to act as a subject matter expert, educate clients on our breakthrough technology, and build Canoe's business alongside our growing team.

What You'll Do:

 * Become a Canoe product expert and understand how Canoe's proprietary machine learning technology adds value to our clients workflows
 * Be first line of contact for Canoe's production customer base, answering cases related to how-to's, troubleshooting, and training
 * Work cross-functionally with Canoe teams to solve client inquiries and streamline processes
 * Respond to client inquiries in a consistent, concise and timely manner
 * Collaborate with Canoe's Product team to relay ideas/feedback and track the resolution of reported bugs
 * Coordinate with Canoe's Data Team to absorb client feedback into Canoe's technology to positively impact future systematic collection of data
 * Facilitate enhanced client experience by contributing to maintenance of the Canoe Help Center
 * Conduct client trainings focused on foundational functionality and best practices
 * Contribute to Support roadmap project items concerning AI adoption and workflow optimization