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# Information Technology_USA - USA_Technical Lead job in Jacksonville

- **Company:** Real Soft Inc.
- **Location:** Plano, TX, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, RAID, SQL Databases, SQL Server Reporting Services, Retrieval-Augmented Generation, GE Proficy, Mttr
- **Published:** October 27, 2026
- **Apply:** https://jobs.diversity.com/career/2543360/information-technology_usa-usa_technical-lead-florida-fl-jacksonville

## About the Role

2 Candidate Submittal Slots, New High Level PolicyBill Rate - MSP Owner: Rob FintonLocation: Plano, TX - Onsite 100%Duration: 6 monthsGBaMS ReqID: 10880104Competencies: 10+ years of experience requiredLeadership Essentials - Managing Secure Delivery and OperationsIndustry 4.0_ AdvisoryRole Description: &bull Act as Single point of contact for the customer (Business & IT VPs) for the overall engagement&bull Review Program Charter, Operating Model, RACI, and Governance Calendar against Scope&bull Review baseline, and track customer KPIs and TCS delivery/strategy metrics across every engagement&bull Review program milestones, bring rigor in delivery (time, quality, effort)&bull Run weekly/Monthly Governance: RAG status, KPI performance, risks/issues/decisions (RAID), benefits tracking.&bull Review the solution functionally and technically, Orchestrate multi-functional and technical team to deliver the program and bring synergy across the programs&bull Drive AI adoption across all
programs to improve team productivity. Drive AI use cases across MOM applications&bull Manage 0 MM portfolio, create pipeline with sales and deliver the programs&bull TCS Delivery/Strategy: SLA compliance, defects & leakage, MTTR/MTBF, schedule/effort variance, utilization, attrition, automation benefits, Mfg. led AI initiatives, CSAT, compliance audit scoresEssential Skills: Good to have skills include familiarity with SSRS for reporting and Kepware for device connectivity.Knowledge of the CPG domain is advantageous.Experience in site assessment and solution architecture design will enhance a candidates profile.Must have skills include strong experience in MES solution implementation and architecture design, particularly in the beverages industry.Proficiency in GE Proficy PA and SQL is essential.Candidates should also have a solid understanding of Industry 4.0 principles.Experience in coordinating with customer stakeholders is crucial for project success.