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# Founding Strategic Solutions Architect

- **Company:** Serval, Inc.
- **Location:** San Francisco, CA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Audit Trail, Software as a Service, Cloud Computing, Software Debugging, Human Resources Information System (HRIS), Identity and Access Management, Okta, Large Language Models, B2b Software
- **Published:** October 27, 2026
- **Apply:** https://www.careerbuilder.com/job-details/founding-strategic-solutions-architect-san-francisco-ca--2739a929-0002-4bb7-93ab-360d8ac37744

## About the Role

Automation, Software Agents, Artificial Intelligence (AI), Continuous Improvement, Use Cases, Finance, Legal, Technical Analysis, Sales Cycle, Technical Sales, * 10+ years in solutions architecture, sales engineering, or a comparable pre-sales technical role at a high-growth B2B software or infrastructure company.

 * A track record of selling technical products to senior IT and security buyers, with hands-on credibility in front of CIOs, Heads of IT, and security leaders.
 * Genuine technical depth: you can hold your own in an architecture review, debug an integration live, and answer a sharp security question without reaching for a deck.
 * Working fluency with the modern IT and identity stack, including IdPs and SCIM, ITSM and ticketing, SaaS administration, APIs, and how access is granted and revoked across an org.
 * Excellent communication and storytelling, translating complex concepts for both engineers and executives.
 * A builders instinct and high ownership, energized by being first and motivated to create the systems that scale a team.
 * Experience with ITSM, IGA, access management, security, or AI automation products is a strong plus.

## Description

* A builder at heart, able to scope what matters, stand up a demo or proof-of-value yourself, and ship it.
 * Deeply technical and credible, the kind of person who earns the respect of CIOs, Heads of IT, and security leaders in the first meeting.
 * A trusted advisor by instinct, who listens for the real problem and proves value in the sales cycle rather than pitching features.
 * Living on the AI frontier, fluent in how agents and LLM-powered systems get deployed and governed inside the enterprise.
 * Comfortable in ambiguity, owning your work end-to-end, and moving without waiting to be told what to build next.

What Youll Do

 * Run the technical sales motion with AEs: discovery, architecture, demos, whiteboard sessions, executive briefings, and the security review that wins technical buy-in.
 * Go deep on integrations with the prospects stack, including identity providers (Okta, Entra), ITSM and ticketing, MDM, HRIS, cloud, and the SaaS apps Serval provisions against.
 * Translate unique technical environments, requirements, and goals into a scoped set of value-based use cases and success criteria for pilot.
 * Be the credible voice on security and access, fluent in guardrails, approval workflows, least-privilege and just-in-time access, audit logging, and the compliance questions security teams press on.
 * Execute a clean handoff to Deployment at pilot kickoff, with full technical context, then roll off the account.
 * Build the foundational SA toolkit from scratch: demo environments, reference architectures, evaluation frameworks, technical FAQs, and competitive positioning.
 * Act as the bridge between the field and product, capturing the hardest objections and feature gaps and working directly with engineering to close them.