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# IT Helpdesk Support - Summit Medical Group

- **Company:** Summit Medical Group
- **Location:** Knoxville, TN, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Remote Access Technology, Information Technology
- **Published:** October 27, 2026
- **Apply:** https://www.thejobnetwork.com/job/ea634f66-cd94-4089-9a86-04b6fecebcba/it-helpdesk-support-summit-medical-group

## About the Role

Associate or higher-level degree in IT or medical related field is preferred.

Experience

A minimum equivalent of 3-years of IT/Medical related experience.

Certification/License

 * COMPTIA Fundamentals+ certification or equivalent knowledge base preferred.
 * Athena training preferred.

## Description

Summit Medical Group is recruiting for an IT Helpdesk Support position. This is a full time opportunty. This position is the go-to for providing first line technical assistance related to computer systems, hardware, and software.

Examples of Duties (List does not include all duties assigned)

 * Answers calls to the IT Support line, work the ticket to the best of their ability, and distribute tickets to appropriate team as necessary.
 * Respond to IT Support and work order email groups. Create tickets accordingly and distribute to appropriate teams.
 * Troubleshoot IT issues within Level 1 parameters and ability level. Examples of this include password resets, remote printer installation, software installation, user
education, and remote access problem solving.

 * Responsible for New AD Account creation and assign tickets for the new user setup and creation where appropriate.
 * Maintains professional competency through research, study, and continuing education programs as directed.
 * Contributes to a positive work climate and the overall team effort of the department and organization.
 * Adheres to all elements of the established corporate compliance program.
 * Maintains strictest confidentiality both internally and externally.
 * Complete all other duties, special projects as assigned.