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# Senior Tech Support Analyst

- **Company:** Internet Brands, Inc.
- **Location:** El Segundo, CA, United States
- **Experience:** Expert
- **Salary:** $60,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Business Software, Microsoft Commerce Servers, Information Systems, Computer-Generated Imagery, Hyper-V, IT Management, Networking Hardware, Virtual Private Networks (VPN), Microsoft Office, Microsoft Software, Windows PowerShell, Virtual Machines, Information Technology, Casper Suite, Gsuite, Vmware
- **Published:** October 27, 2026
- **Apply:** https://www.careerbuilder.com/job-details/senior-tech-support-analyst-el-segundo-ca--806e9584-c1fa-4230-aacb-ef7ce0816e11

## About the Role

Technical Support, Analysis Skills, Technical Support, Analysis Skills, Information Technology & Information Systems, Help Desk, Technical Leadership, Microsoft Commerce Server, Coaching, Network System Hardware, Education & Certification

 * B.S. degree in the field of Information Technology (or equivalent) and a minimum of 5 years of equivalent work experience are required.
 * Certifications like CompTIA A+, HDI, CCNA, ITIL, and Google IT Support Professional Certificate, are a plus

Knowledge & Experience

 * Mentoring/coaching team members.
 * Extensive application support experience with Google Workspace, and Microsoft Office 365.
 * Working technical knowledge of current network hardware, protocols, and standards
 * Hands-on hardware troubleshooting experience with corporate endpoints
 * Experience with virtualization or virtual machine such as Hyper-V or VMware
 * Working technical knowledge of computer imaging tools.
 * Working knowledge of MAC Mini and Macbook Pro
 * General knowledge of IT security practices.
 * Strong written and oral communication skills.
 * Strong interpersonal skills.
 * Ability to present ideas in user-friendly language.
 * Highly self-motivated and directed.
 * Keen attention to detail.
 * Proven analytical and problem-solving abilities.
 * Ability to effectively prioritize and execute tasks in a high-pressure environment.
 * Strong customer service orientation.
 * Experience working in a team-oriented, collaborative environment.
 * Experience with PowerShell
 * Working technical knowledge of network and PC operating systems, including Active Directory, Windows 11, and VPN

## Description

The Sr. IT Support Analyst is the senior technical resource for on-site end-user support. You will own the most complex and highest-severity hardware, software, and access issues, along with the local IT environment: assets, imaging, conference room AV, and site servers and network equipment. You will also serve as the go-to person for the other IT Support Analysts, sharing your expertise through informal coaching and clear documentation, and stepping in to run team meetings when IT leadership is unavailable.

You are the face of IT for the local office: a trusted advisor to business stakeholders and the first call for executives who need priority support.

RESPONSIBILITIES

 * Deliver hands-on support
 * Provide priority support to the executive team
 * Troubleshoot and resolve standard, high, and critical severity cases on Windows 11 and macOS, including Dell and Lenovo systems, MacBook Pro, and Mac mini
 * Support remote users via VPN (FortiToken experience preferred), GoToAssist, and Jamf Connect
 * Administer onboarding and offboarding, including accounts, permissions, and access rights
 * Monitor work orders and the incident management system to keep tickets moving toward timely resolution
 * Own the local environment
 * Manage site assets, including hardware and software inventory, deployments, upgrades, refreshes, and procurement thresholds in partnership with the IT Support Manager
 * Support and troubleshoot conference room AV systems
 * Image computers and help maintain imaging servers and images
 * Help manage local servers (file, print, backup) and network equipment (routers, switches, UPSs) to keep connectivity reliable across workstations
 * Support the team
 * Act as a technical resource and escalation point for IT Support Analysts, with coaching as needed
 * Document procedures and share knowledge so support is consistent across the team
 * Run team meetings in the absence of IT leadership
 * Partner and improve
 * Build strong relationships with the General (Office) Manager, your direct supervisor, and business stakeholders
 * Work with Corporate IT NOC, Telecom, Ops/Apps, and vendor support on outages and troubleshooting
 * Work with various Corporate IT groups to plan, test, and implement desktop automation initiatives and business applications
 * Suggest improvements to user support processes and contribute to special projects