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# Scrum Master

- **Company:** Diverse Lynx LLC
- **Location:** Atlanta, GA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, JIRA, Microsoft Azure, Software Design Documents, JAD, Scrum Methodology, Requirements Management, Servicenow
- **Published:** October 27, 2026
- **Apply:** https://www.careerbuilder.com/job-details/scrum-master-atlanta-ga--9733d0f0-6bdc-4c56-aa31-699431ac02d7

## About the Role

ScrumMaster, ScrumMaster, ServiceNow, IT Service Management (ITSM), Requirements Management, Functional Testing, Use Cases, Process Flow, Process Analysis, Agile Programming Methodologies, * 4-8 years of experience as a Business Analyst, with at least 3 years working directly with the ServiceNow platform

 * Strong understanding of ServiceNow''s data model, workflows, and core modules
 * Proficiency in requirements management tools (Jira, Azure DevOps, or similar)
 * Experience working in Agile/Scrum delivery models
 * Demonstrated ability to facilitate workshops and influence without direct authority
 * Excellent written and verbal communication skills; able to translate technical concepts for non-technical audiences

## Description

* Elicit, document, and validate business and functional requirements for ServiceNow initiatives across modules (ITSM, HRSD, SPM, CSM, etc.)
 * Facilitate workshops, interviews, and JAD sessions with stakeholders at all levels
 * Translate business needs into user stories, use cases, process flows, and acceptance criteria
 * Serve as the primary liaison between business stakeholders and the ServiceNow development/configuration team
 * Conduct current-state process analysis and recommend future-state improvements leveraging platform capabilities
 * Manage the product backlog, prioritize features, and support sprint planning in an Agile environment
 * Partner with platform architects and developers to ensure solutions are scalable and align with ServiceNow best practices
 * Support UAT by defining test scenarios, coordinating testing, and tracking defects to resolution
 * Develop training materials and support change management activities at go-live
 * Produce clear documentation including BRDs, solution design documents, and process maps