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# IT Support Specialist

- **Company:** Perfect Placement Group
- **Location:** New Brunswick, NJ, United States
- **Experience:** Experienced
- **Salary:** $85,000.0 - $90,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, BASIC (Programming Language), Business Software, Business Systems, Desktop Computing, Issue Tracking Systems, Network Troubleshooting, Peripherals, Computer Equipment, Information Technology, Laptops, User Administration, User Accounts
- **Published:** October 27, 2026
- **Apply:** https://www.thejobnetwork.com/job/5317f3d0-3910-45c5-8e11-3fdf5084bc2f/it-support-specialist

## About the Role

* 3+ years of experience in IT support, desktop support, systems support, or a similar role
 * Strong hardware, software, and network troubleshooting skills
 * Experience supporting users in a business or operational environment
 * Familiarity with user account administration and common business applications
 * Experience working with help desk or ticketing systems
 * Strong communication and customer service skills
 * Ability to work independently and prioritize multiple issues
 * Associate or bachelor's degree in Information Technology, Computer Science, or a related field preferred; equivalent experience will be considered

Preferred Experience

 * Microsoft 365
 * Active Directory or similar user administration tools
 * Network troubleshooting
 * ERP or other enterprise business systems
 * Manufacturing, distribution, warehouse, or other operational environment experience
 * CompTIA or similar technical certifications

## Description

We are seeking a hands-on IT Support Specialist to provide technical support within a fast-paced operating environment.

This role is ideal for someone who enjoys troubleshooting, solving problems independently, and supporting users across a variety of business systems and technologies. The position will provide day-to-day technical support while working closely with broader IT resources on more complex issues.

Key Responsibilities

 * Provide technical support for end users across hardware, software, and connectivity issues
 * Troubleshoot desktops, laptops, printers, peripherals, and business applications
 * Support user accounts, access permissions, and basic system administration
 * Respond to and manage support requests through a ticketing system
 * Diagnose and resolve technical issues promptly and escalate when appropriate
 * Assist with installation, configuration, and maintenance of computer hardware and software
 * Support basic network troubleshooting, including wired and wireless connectivity
 * Maintain accurate IT documentation, asset records, and equipment information
 * Coordinate with vendors and external service providers as needed
 * Support business-critical systems in a fast-paced environment
 * Participate in occasional after-hours emergency support
 * Provide limited support to other company locations as needed