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# Desktop Support

- **Company:** Everforth Apex
- **Location:** Merrifield, VA, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Outlook, Domain Name System (DNS), Virtual Desktops, Networking Basics, Citrix Systems, Office Suite, Password Management, Productivity Software, Anti-Phishing, Software Engineering, ServiceNow IT Service Management, Cyberark
- **Published:** October 27, 2026
- **Apply:** https://www.dice.com/job-detail/31097c6d-b6f6-4dd0-9568-b24a78bca47e

## About the Role

The Desktop Support professional diagnoses and resolves hardware and software issues for end users within a fast-paced environment. This position requires excellent communication and customer service skills to support technical needs efficiently. The successful candidate will follow standard operating procedures while maintaining a professional presence and working collaboratively with team members., Education: Technical training, coursework, or equivalent practical experience in IT support is required.

Experience: One to five years of experience in a desktop support or technical help desk role.

Technical Skills: Proficiency with Microsoft Windows 11, Microsoft M365 productivity suite, Palo Alto Network Global Protect troubleshooting, and ServiceNow ticketing system.

Preferred Qualifications

 * CompTIA A+ Certification.
 * Microsoft 365 Certified: Fundamentals Certification.
 * Experience using ConnectWise Remote Support Software.
 * Experience using CyberArk Workforce Password Management Software.
 * Experience troubleshooting Citrix virtual desktop environments.

## Description

* Diagnose and resolve hardware and software technical issues for end users.
 * Troubleshoot Microsoft Windows 11 operating systems on enterprise endpoints.
 * Resolve client connection issues using Palo Alto Network Global Protect.
 * Support Microsoft M365 productivity software, including Outlook, OneDrive, and Teams.
 * Utilize ServiceNow ticketing system to log, track, and resolve technical requests.
 * Apply basic networking knowledge, including IP and DNS, to resolve connectivity issues.
 * Incorporate basic cybersecurity practices, such as MFA and phishing awareness, into daily support.
 * Adhere strictly to standard operating procedures to ensure consistent service delivery.