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# IT Support Specialist

- **Company:** LLoyd
- **Location:** Melville, NY, United States
- **Contract:** Temporary contract
- **Skills:** Artificial Intelligence, Azure Active Directory
- **Published:** October 27, 2026
- **Apply:** https://jobs.lloydstaffing.com/index.smpl?arg=jb_apply&POST_ID=14375757

## About the Role

* Working knowledge of Microsoft Office, Outlook, Adobe Acrobat, and antivirus software
 * Ability to troubleshoot technical issues and escalate complex issues when appropriate
 * Familiarity with basic computer networking concepts and connectivity troubleshooting
 * Approximately one year of IT support, help desk, computer repair, or equivalent hands-on experience

Preferred Qualifications

 * Familiarity with Windows 11 and the Microsoft Windows environment
 * Experience supporting remote users and working with corporate ticketing systems
 * Familiarity with Microsoft 365, Active Directory, Microsoft Entra ID, or remote-support tools
 * Familiarity with Adobe Creative Cloud applications and CRM applications

Additional Information

 * Ability to communicate technical information and solutions in a clear, user-friendly manner
 * Ability to manage user account setup, password resets, and access requests
 * Experience installing, configuring, updating, and troubleshooting computer hardware and software
 * Commitment to following established IT procedures, security policies, and support processes

Ready to be the person people count on when technology needs a helping hand? Bring your curiosity, technical aptitude, and customer-focused mindset to a team where you'll gain valuable experience, expand your skills, and contribute to a positive technology experience across the organization. #livinglloyd

## Description

* Provide Tier 1 technical support to internal users remotely and in person as needed
 * Set up, configure, deploy, and maintain employee workstations, computers, and peripherals
 * Diagnose and troubleshoot hardware, software, operating system, connectivity, and CRM application issues
 * Document, track, and manage support requests through the ticketing system