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# IT Support & Service Desk Specialist

- **Company:** The Job Network
- **Location:** Atlantic City, NJ, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Knowledge Management, Network Planning and Design, Information Technology, Servicenow
- **Published:** October 27, 2026
- **Apply:** https://www.careerbuilder.com/job-details/it-support-service-desk-specialist--26ffbea9-a9bb-4ded-84dc-74c1aa65c183

## About the Role

responsibilities, required technologies, work locations, compensation, and anticipated start dates have not yet been determined and may vary based on program needs.Job Description:NDi is building a pipeline of IT Support and Service Desk Specialists ranging from early-career user-support professionals through experienced technical support engineers.These positions support enterprise users, applications, platforms, incidents, service requests, access needs, troubleshooting, knowledge management, and service restoration.Requirements:U.S. Citizenship is requiredMust be able to obtain and maintain a Public Trust clearanceThe work location may be remote or onsite in Washington, DC; Atlantic City, NJ; or Oklahoma City, OK. Candidates should be open to working in any of these locations Must be able to travel within U.S.Qualifications and Experience:Bachelor's degree in a related field5+ years of progressively responsible technical support, application support, systems support, or related
experience2+ years of IT service desk, help desk, desktop support, user support, or related experience.Strong customer-service, troubleshooting, and communication skills.Familiarity with IT service management and ticketing practices.Preferred Qualifications:ServiceNow or comparable ITSM platform experience.ITIL knowledge or certification.Microsoft 365 and enterprise Windows support experience.Application or production support experience.Key Responsibilities:Receive, document, categorize, prioritize, troubleshoot, and resolve incidents and service requests.Provide responsive technical assistance to end users.Troubleshoot application, account, access, desktop, connectivity, and system issues.Escalate complex incidents to appropriate technical teams.Communicate incident and request status clearly to users and stakeholders.Follow established incident, request, security, and access-management procedures.Develop and maintain knowledge articles and user-support documentation.Identify recurring