> Markdown version of [/jobs/ext/3975947-desktop-support-specialist](https://www.wearedevelopers.com/jobs/ext/3975947-desktop-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Desktop Support Specialist

- **Company:** Computer Aid Inc
- **Location:** Fort Myers, FL, United States
- **Experience:** Starter
- **Salary:** $31,200.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Apple IOS, Apple Mac Systems, Bash Shell, System Configuration, Desktop Computing, Issue Tracking Systems, Inventory Management Software, System Center Configuration Manager, Networking Basics, Windows PowerShell, Remote Service Software, Office365, Software Troubleshooting, Peripherals, Guidewire PolicyCenter, Microsoft InTune, Computer Equipment, Infrastructure Automation Frameworks, Information Technology, Patch Management, Casper Suite, Laptops, User Accounts
- **Published:** October 27, 2026
- **Apply:** https://www.careerbuilder.com/job-details/desktop-support-specialist-fort-myers-fl--569f13c9-94d2-4711-bcd5-259c668bb3e1

## About the Role

Desktop Administration, Desktop Administration, Technical Support, Mac Operating System, Microsoft Windows Operating System, Customer Support/Service, Help Desk, Printers, Laptop PC, Desktop PC, We are looking for a motivated Desktop Support Specialist ready to take us to the next level! If you have 2+ years' experience in technical support, strong knowledge of both Windows and macOS operating systems, and are looking for your next career move, apply now., * Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience

 * 1-3 years of experience in a desktop support, technical support, or help desk role
 * Strong knowledge of Windows and/or macOS operating systems
 * Experience supporting Microsoft 365 applications and services
 * Familiarity with Active Directory and basic networking concepts
 * Experience with ticketing systems and remote support tools
 * Strong troubleshooting, analytical, and problem-solving skills
 * Excellent communication and customer service skills
 * Ability to prioritize and manage multiple support requests in a fast-paced environment

Preferred:

 * IT certifications such as CompTIA A+, Network+, Microsoft certifications, or equivalent
 * Experience supporting mobile devices, including iOS and Android platforms
 * Knowledge of endpoint management tools such as Microsoft Intune, SCCM, or JAMF
 * Experience with PowerShell, Bash, or other scripting and automation tools
 * Experience supporting hybrid or enterprise-scale environments
 * Strong documentation and organizational skills
 * Ability to work independently and collaboratively within a team environment

Physical Demands

 * Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
 * Sedentary work that involves sitting or remaining stationary most of the time, with occasional movement throughout the office
 * Ability to conduct repetitive tasks on a computer utilizing a mouse, keyboard, and monitor
 * May require lifting, carrying, and moving computer equipment and peripherals up to 40 pounds
 * Frequent interaction with employees and stakeholders at all levels of the organization

## Description

We are looking for a Desktop Support Specialist to provide technical assistance and support to end users for hardware, software, and network-related issues. This position will be full-time contract and onsite in Ft. Myers.

What You'll Do

 * Provide first- and second-level technical support for desktops, laptops, mobile devices, printers, and peripherals
 * Troubleshoot and resolve hardware, software, operating system, and connectivity issues
 * Install, configure, and maintain desktop operating systems, applications, and updates
 * Respond to help desk tickets, phone calls, and walk-up support requests in a timely manner
 * Escalate complex issues to higher-level IT teams when necessary
 * Maintain accurate documentation of incidents, solutions, and system configurations
 * Assist with onboarding and offboarding by setting up and decommissioning user accounts and equipment
 * Support remote users via phone, email, and remote access tools
 * Ensure compliance with security policies, including antivirus, patch management, and access controls
 * Participate in asset management, inventory tracking, and equipment lifecycle management