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# Lead Deployment Strategist

- **Company:** GRADIENT LABS LLC
- **Location:** New York, NY, United States
- **Experience:** Expert
- **Salary:** $200,000.0 - $250,000.0
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Business Analytics Applications, Data Analysis, BigQuery, Software Deployment, AI Platforms, Virtual Agents
- **Published:** October 27, 2026
- **Apply:** https://www.careerbuilder.com/job-details/lead-deployment-strategist-new-york-ny--f6235d91-8e28-4aec-b446-36df1841f37b

## About the Role

Artificial Intelligence (AI), Financial Services, Customer Support/Service, Banking Services, Administrative Skills, Automation, Project Planning, Performance Analysis, Continuous Improvement, Process Improvement, * Proven Tech Delivery: Experience in forward-deployed, customer-facing roles at high-growth tech companies.

 * Results-Driven Ownership: Proven ability to own and deliver complex, multi-stakeholder projects end-to-end.
 * Structured Adaptability: Thrives in ambiguity, proactively creating structure and driving clarity where none exists.
 * Technical Acumen: Strong grasp of technical fundamentals (APIs, integrations) and the ability to collaborate effectively with engineering teams.
 * Data Analysis: Comfortable using analytical tools (e.g., Omni, BigQuery…) to surface insights and guide decisions.
 * Clear Communication: Communicates clearly and confidently across all audiences,internal and external, including technical teams and senior leadership.
 * Customer-Centric: Deeply customer-obsessed, driven by delivering real, measurable business outcomes and value.
 * Pragmatic Problem Solver: Entrepreneurial mindset used to find creative, pragmatic solutions balancing goals with feasibility.

## Description

As a Lead Deployment Strategist, you'll be responsible for helping enterprise customers achieve real, measurable results through automation. You'll scope and lead end-to-end projects that embed our platform deeply into their operations and drive strategic outcomes that matter.

 * Own the end-to-end delivery and integration of our AI platform into customer environments, setting the project plan and ensuring a high-quality outcome.
 * Conduct deep-dive discovery to define customer objectives, requirements, and the operational landscape needed to successfully deploy the solution.
 * Guide customers in tailoring and optimising our AI agent capabilities to solve unique operational challenges and maximise end-user resolution rates.
 * Proactively analyse performance data to track AI effectiveness, drive continuous improvement, and ensure customers realise measurable value (e.g., deflection, quality, CSAT).
 * Serve as the primary technical interface for customers during pre-sales, assisting with POCs, legal/security due diligence, and managing the seamless transition from trial to implementation.
 * Collaborate closely with internal AI, Engineering, and Sales teams, acting as the "voice of the customer" to provide strategic feedback that shapes the product roadmap.
 * Establish scalable, high-quality onboarding and implementation processes that set all customers up for long-term success.
 * Manage project risks and governance related to AI deployment, ensuring all solutions meet compliance, security, and responsible AI standards.