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# Senior Engineer, Global Product Support

- **Company:** ASM
- **Location:** Phoenix, AZ, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Data Analysis, Cloud Computing, Yield Optimization
- **Published:** October 27, 2026
- **Apply:** https://www.careerbuilder.com/job-details/senior-engineer-global-product-support-phoenix-az--f99a1e03-824e-4d55-91ec-96e3a7fa8e78

## About the Role

Product Support, Leading Edge Technology, Team Player, Diversity, Semiconductors, Sustainability, Autonomous Driving Systems, Cloud Computing, Artificial Intelligence (AI), Automation, * Bachelor's Master's or PhD degree in Engineering (Mechanical, Electrical, Chemical, Systems, or similar)

 * Experience in semiconductor equipment or complex technical environments
 * Strong problem-solving mindset with system-level thinking
 * Hands-on approach and ability to connect theory with real-world system behavior
 * Analytical skills (DOE, data analysis, structured problem solving)
 * Comfortable working across global teams and time zones
 * Strong communication skills, including customer-facing interactions
 * Willingness to travel internationally (~25-50%)

## Description

* Act as a system-level technical expert, supporting complex semiconductor equipment in both development labs and customer fabs
 * Diagnose and resolve advanced system, hardware, and process issues, including escalations beyond standard support
 * Drive root cause analysis (RCCA) and implement sustainable solutions across tools, sites, and product lines
 * Support new product introduction (NPI), including early builds, lab validation, and ramp to high-volume manufacturing
 * Lead or support first-in-fab (Alpha / Beta) deployments - installation, start-up, and qualification
 * Translate field and customer feedback into design, performance, and reliability improvements
 * Contribute to yield improvement, tool performance, and uptime in demanding fab environments
 * Develop and share best practices, technical documentation, and global standards
 * Collaborate cross-functionally with hardware, software, controls, and process engineering teams
 * For senior profiles: lead global initiatives, mentor engineers, and represent ASM in customer-facing forums