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# Help Desk Technician (Local Candidates Only)

- **Company:** Associated Grocers
- **Location:** Merrimack County, NH, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, IBM System I, VoIP, Computer Networks, Office Suite, Software Deployment, Computer Equipment
- **Published:** October 27, 2026
- **Apply:** https://www.careerbuilder.com/job-details/help-desk-technician-local-candidates-only-pembroke-nh--ecdca238-9f1c-48a0-a3c1-197f6134e667

## About the Role

Help Desk, Technical Support, Help Desk, Customer Relations, Support Documentation, Corrective Action, Problem Solving Skills, On Site Support, Computer Networks, Software Installation, * Proficient in diagnosing, maintaining, and repairing computer hardware and peripheral devices, including printers and handhelds.

 * Solid understanding of TCP/IP networking fundamentals.
 * Intermediate to advanced knowledge of commonly used office productivity applications, particularly Microsoft 365.
 * Ability and willingness to learn and support the company's ERP system, mission-critical applications, and remote monitoring and management tools such as NinjaOne.
 * Strong active listening abilities and excellent verbal and written communication skills, with a focus on clear, user-friendly support.
 * An optimistic outlook, the belief that all IT problems can be solved, and the determination to see an issue through to resolution.

NON-ESSENTIAL SKILLS & EXPERIENCE:

 * CompTIA A+ certification
 * Mobile devise configuration (e.g., Smart Phones, Tablet, etc.)
 * VOIP telephone support
 * iSeries/AS400 system support

PHYSICAL DEMANDS & WORK ENVIRONMENT:

Work is primarily performed in a standard office environment. Occasional physical activity is required, including the ability to lift and move equipment weighing up to 50 pounds. You may be required to work in a warehouse environment on occasion. Participation in a rotational after-hours on-call schedule is expected.

## Description

* Serve as the first point of contact for end users, providing technical assistance via phone, email, and the company help desk system; create and manage support tickets and document resolutions.
 * Assess the level of support required for each request, with guidance from the ICT Team.
 * Provide prompt, courteous support for issues that can be resolved without escalation by analyzing problems and implementing corrective actions.
 * Deliver remote and on-site support for computer, network, application, and telephone-related issues.
 * Perform hardware and software installations, configurations, and updates.
 * Act as a liaison between staff and the IT department, ensuring clear communication and timely follow-up on Help Desk requests until resolution.
 * Develop a strong understanding of AGNE's processes and procedures to provide effective company-wide support.
 * Translate technical concepts and specifications into clear, non-technical language for end users.
 * Perform other duties as assigned to support the IT department and organizational goals.