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# Technical Support Supervisor

- **Company:** Lennox International
- **Location:** Richardson, TX, United States
- **Experience:** Expert
- **Salary:** $91,000.0 - $119,000.0
- **Contract:** Permanent contract
- **Skills:** Software Documentation, Microsoft Office, SAP (Applications), Information Technology
- **Published:** October 27, 2026
- **Apply:** https://www.careerbuilder.com/job-details/technical-support-supervisor-richardson-tx--b27cc1d5-d6a3-4e15-823c-a014f6629135

## About the Role

Technical Support, Customer Service Management, Technical Leadership, Refrigeration, Career Development, HVAC, User Documentation, Field Sales, Process Improvement, Leadership, * High school diploma or equivalent experience required.

 * At least 5 years related technical consulting experience.
 * Typically requires at least 5 years of experience in the installation and service of HVAC/R equipment.Advanced knowledge and experience in the installation and service of HVAC/R equipment.
 * Excellent verbal and written communication skills.
 * Excellent customer service skills, analytical ability, and troubleshooting skills.
 * Ability to handle and prioritize multiple technical requests.
 * Proficient in Microsoft Office Suite.
 * Experience with SAP preferred.
 * Capacity to serve as a Subject Matter Expert for the Technical Services Department.
 * Strong presentation skills.
 * Able to lead subordinates in order to meet schedules and resolve technical problems.
 * Includes a company vehicle.

## Description

* Lead, evaluate and develop a team of technical consultants.
 * Create and manage escalation procedures and ensure service levels are maintained.
 * Define, measure and analyze key metrics to assess effectiveness of the overall support infrastructure.
 * Identify and implement process improvements., Our Culture: At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture - which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member's contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you'll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!