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# Help Desk

- **Company:** OP Consulting Group LLC
- **Location:** Harrisburg, PA, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Software Applications, Computer Networks, Computer Literacy, Intrusion Detection Systems, Mainframes, Microsoft Office, IBM Resource Access Control Facility, Computer Equipment, Os Ticket, Call Tracing
- **Published:** October 27, 2026
- **Apply:** https://www.careerbuilder.com/job-details/help-desk-harrisburg-pa--d181f20b-8dd2-4d60-918d-c6fe6706eee8

## About the Role

Help Desk, Technical Support, Computer Software, Computer Hardware, Problem Solving Skills, Diagnostics Solutions/Software, Remedy, Trouble Tickets, Customer Support/Service, Quality Metrics, *Experience with call tracking and ticketing software
*Attentive to details and ability to be resourceful (using supplied documentation)
*Ability to support users with limited knowledge of computers, software, hardware, and systems
*Above average communication skills and telephone manner.
*Excellent organizational skills
*Basic User & Security Group Active Directory administration
*Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365
*Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation)
*You will be a self-motivated achiever who gains satisfaction from providing excellent customer service
*1+ years previous IT Service Desk and/or Call Center experience required.

## Description

*Provides technical assistance, support, and advice to end users for hardware, software, and systems via phone.
*Investigates and resolves computer software and hardware problems of users.
*Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
*Talks with technical and non-technical co-workers to research problem and find solution.
*Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.
*Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution.
*Follow quality standards and displays strong customer service skills.
*Able to work in a team environment.
*Complete assigned tasks.
*Excellent communication skills; both written and spoken.
*Reset or restore mainframe, LAN and User IDs and passwords through RACF or Active Directory
*Diagnose and coordinate the repair of products by dispatching and tracking the work of appropriate Service Providers.
*Research and update, as needed, reference publications and diagnostic aids to seek information necessary to resolve end user issues.