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# Implementation Manager

- **Company:** Silicon Valley Search Group
- **Location:** New York, NY, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Computing Platforms, Software as a Service, Customer Data Management, Data Validation, Product Software Implementation Methods, Legacy Systems
- **Published:** October 27, 2026
- **Apply:** https://www.thejobnetwork.com/job/0f3fb8c2-855e-44af-806c-0cd0abdfe5a5/implementation-manager

## About the Role

* 5+ years of experience in software implementation, solutions delivery, customer success, or a related SaaS role
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 * Bonus: experience working with financial systems, ERP platforms, or data-heavy products
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 * Proven ability to manage multiple concurrent implementations in a fast-paced environment
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 * Strong technical aptitude with the ability to quickly learn and configure new software platforms
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 * Comfortable working cross-functionally with Product, Engineering, and Customer Success teams
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 * Intermediate proficiency in Microsoft Excel or Google Sheets for data validation and analysis
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 * Bachelor's degree or equivalent practical experience
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## Description

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 * Lead the implementation process for new customers from kickoff through full go-live
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 * Own end-to-end implementation planning, timelines, milestones, and delivery across assigned accounts
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 * Manage customer data migrations from legacy systems based on defined requirements and success criteria
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 * Configure the platform to align with customer workflows and business needs
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 * Serve as the primary point of contact for customers during the implementation phase
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 * Deliver customer training sessions to ensure users are confident and effective using the platform
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 * Partner closely with Product and Engineering to communicate bugs, usability issues, and enhancement requests
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 * Proactively identify risks, blockers, and scope changes, and drive resolutions
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 * Develop, document, and continuously improve implementation playbooks, best practices, and internal processes
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 * Ensure a smooth handoff from implementation to post-go-live customer success and support teams
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