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# SSE, L1 Support Engineer ,Vilvoorde /Mechelen- Belgium

- **Company:** Infosys
- **Location:** Mechelen, Belgium
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Systems Engineering, Microsoft Outlook, Domain Name System (DNS), Issue Tracking Systems, Information Technology Operations, Virtual Private Networks (VPN), Network Troubleshooting, System Center Configuration Manager, Wi-Fi Technology, Microsoft InTune
- **Published:** October 28, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=cd7523a17b1a147c

## About the Role

* 2+ years experience providing onsite support in an enterprise environment.
 * Serve as the first point of contact for IT support requests via phone, email, and ticketing system.
 * Respond to service desk requests and fulfil them promptly.
 * Ability to complete tasks within agreed upon Service Level Agreement or Key Measure requirements.
 * Log, categorize, and prioritize support requests accurately and efficiently.
 * Perform password resets and account unlock procedures.
 * Basic Knowledge in SCCM, Intune and Jamfpro for managing devices.
 * Hands on feet support for Laptop/Desktop, Printer, networking and Installation of OS, Outlook configuration.
 * Hardwar Troubleshooting.
 * Software Installation & Troubleshooting.
 * Strong working knowledge of Windows 11, MAC's
 * Experience with VPN/Wifi/IP/DNS, networking and other enterprise network technologies., * Excellent communication (verbal and oral) skills to interact with end users at all levels, Person should know Dutch,
 * French & English all three languages.
 * Comfortable to work in shift environment.
 * Need to provide on call support to users.

Personal

 * Besides the professional qualifications of the candidates, we place great importance in addition to various forms personality
 * profile. These includes:
 * High analytical skills
 * A high degree of initiative and flexibility
 * High customer orientation
 * High quality awareness

## Description

* We are looking for a motivated and customer-oriented IT L1 Support Technician to join our dynamic IT team in Mechelen. As the
 * first point of contact for our users, you will play a vital role in delivering prompt and effective technical assistance, ensuring
 * seamless IT operations and a positive user experience. Your responsibilities will include triaging, diagnosing, and resolving basic to
 * moderately complex hardware, software, and network issues, while escalating more complex problems to higher-level support as
 * needed., * Follow up on outstanding tickets and ensure timely communication with users regarding their issue status.
 * Maintain accurate records of support interactions, resolutions, and escalations within the ticketing system.
 * Ability to self-motivate and possess a strong desire to learn new technologies and share knowledge.

Additional Requirement:-

 * Candidate must be willing and able to travel between multiple customer locations based on business requirements and
 * provide onsite support at the following offices:
 * Telenet: Liersesteenweg 4, B-2800 Mechelen
 * Wyre: Blarenberglaan 2C, Mechelen
 * Play Media: Vilvoorde
 * Flexibility to work across these locations is required to support business operations and end-user requirements.