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# Support Analyst

- **Company:** Interface Recruitment
- **Location:** Leeds, UK
- **Salary:** £19,000.0 - £24,000.0
- **Contract:** Temporary contract
- **Skills:** Antivirus Softwares, Database Queries, Microsoft Desktop Optimization Pack, Tablet Computers, Laptops, Mobile Computing
- **Published:** October 28, 2026
- **Apply:** https://www.interfacerecruitment.co.uk/job/leeds-it-support-jobs/?form=apply#wpjb-scroll

## About the Role

The ideal candidate for this role will have strong 1st/ 2nd line experience working on a busy service and/or product support desk and is looking for a more varied support analyst role.

As well as the technical skills required for this role the successful candidate will have excellent communication skills with a customer focused attitude towards desktop and applications support. Excellent organisational skills and the ability to effectively prioritise tasks is a must., * Excellent analytical and problem solving skills

 * Technical knowledge and experience of supporting
 * Microsoft Desktop Operating Systems and Applications
 * Mobile Computing (Laptops / Tablets / Mobile Phones)
 * Anti-virus and encryption technologies (from a desktop perspective)
 * "Off the shelf" and/or internally built applications support
 * SQL querying skills - desirable
 * Excellent customer service and strong communication skills through being able to articulate technical matters at the right level to all parties involved at the time.

## Description

* Responding to support incidents on the phone, through email, within the product support website and through the internal ticket system.
 * Operate within published procedures for Incident, Request, Problem and Change Management, ensuring agreed business and client SLAs are met.
 * Manage the logging of support issues following business procedures to capture issue, assign the priority level and close tickets with clear details on cause and solution for the issues.
 * Escalates incidents and requests to internal and external 3rd line teams as appropriate within the agreed procedure.
 * Transition and articulate critical system and application issues to Team Leader.
 * Provide excellent customer service at all times through an understanding of each customer's needs, focusing on a swift (and where possible) first time resolution to the customer
 * Provide troubleshooting and debugging of client problems.
 * Proactively builds and manages internal and external customer relationships based on trust and respect
 * Communicate outage/emergency and maintenance activities to the organisation.
 * Document how to articles and knowledge bases to support customers in finding the resolution online before needing to contact the Desktop and Application Support Team.
 * Process IT purchase orders for hardware/software purchases as required by the business, Work with other members within the Technology department to improve personal knowledge of systems and skills to better support the business.