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# Principal Technologist - IT Operations

- **Company:** Change Job Ltd
- **Location:** London, UK (Remote available)
- **Experience:** Expert
- **Salary:** £201,500.0 - £208,000.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Agile Methodology, Artificial Intelligence, Amazon Web Services, Microsoft Azure, Software as a Service, Cloud Computing, Information Technology Operations, Office365, Togaf, SC Clearance, Servicenow
- **Published:** October 28, 2026
- **Apply:** https://www.cv-library.co.uk/job/225767268/Principal-Technologist-IT-Operations

## About the Role

You will have:

 * 6+ years' relevant IT Operations experience
 * Senior IT Operations / Technology Operations leadership experience
 * Large-scale transformation and change experience
 * Strong ITSM / service management knowledge
 * Experience developing TOMs, strategies and roadmaps
 * Exposure to ServiceNow, cloud, M365 and SaaS environments
 * Strong supplier and senior stakeholder management skills
 * Experience working autonomously in complex organisations

Government or wider public sector experience is highly desirable.

Current SC clearance is a significant advantage, although candidates who are eligible to undergo clearance will also be considered.

Relevant qualifications may include ITIL, ISO 20000, ISO 27001, AWS, Azure, ServiceNow, TOGAF or Agile.

## Description

* Shape the future IT Operations strategy and operating model
 * Assess current-state maturity and define future-state roadmaps
 * Lead major IT Operations and service transformation
 * Improve service management across incident, problem, change, release and service desk
 * Support self-service, automation and emerging AI-enabled operations
 * Work across ServiceNow, Microsoft 365, cloud, SaaS and enterprise platforms
 * Influence senior stakeholders across complex organisational boundaries
 * Manage and work with technology suppliers and service partners