> Markdown version of [/jobs/ext/3977789-technical-support-consultant](https://www.wearedevelopers.com/jobs/ext/3977789-technical-support-consultant). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Support Consultant

- **Company:** MRI Software LLC
- **Location:** London, UK (Remote available)
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Cloud Computing, Databases, Relational Databases, Linux, Domain Name System (DNS), Windows Servers, Remote Access Technology, Cloud Services, Microsoft Copilot, Systems Integration, TCP/IP, Web Services, Transport Layer Security, Computer Network Technologies, Software Troubleshooting, Firewalls (Computer Science)
- **Published:** October 28, 2026
- **Apply:** https://startup.jobs/technical-support-consultant-mri-software-10600229

## About the Role

* Experience supporting enterprise applications within a technical support, managed services, or operations environment.
 * Strong troubleshooting, analytical, and problem-solving skills.
 * Experience administering Linux and/or Windows Server environments.
 * Some understanding of networking technologies, including DNS, TCP/IP, SSL, firewalls, and remote connectivity.
 * Deliver excellent customer service through high-quality written and verbal communication, building strong relationships and effectively managing stakeholders at all levels.
 * Successfully manage competing priorities and work effectively in a fast-paced environment, ensuring customer commitments and key deadlines are consistently met.

Desirable

 * Experience supporting cloud-hosted platforms and services.
 * Experience with relational database management system (RDBMS) administration, monitoring, and maintenance.
 * Experience supporting public sector, local authority, or central government customers.
 * Experience with scripting, automation, or infrastructure tooling.
 * Experience using AI-assisted tools such as Microsoft Copilot to improve efficiency and service delivery.

## Description

As a Technical Support Consultant you will provide advanced technical and application support across MRI Software's cloud and on-premise environments. Working within a high-performing Managed Services and Operations function, the role focuses on delivering excellent customer outcomes, supporting AI-enabled workflows, and contributing to the continuous improvement of services, processes, and operational capabilities.

You will work closely with Technical Operations, Engineers, Application Consultants, NOC/GDC teams, and cross-functional stakeholders to investigate complex issues, support service delivery, maintain platform stability, and ensure a high-quality experience for local authority and central government customers., * Investigate, diagnose, and resolve technical issues across customer environments.

 * Administer and support Linux and Windows server infrastructure, ensuring reliability, stability, and performance.
 * Support database platforms, including monitoring, maintenance, backup, recovery, and performance investigations.
 * Support MRI applications, web services, integrations, and associated technology platforms.
 * Plan and deliver software upgrades, patching, and environment maintenance activities.
 * Monitor platform health, analyse trends, and proactively identify opportunities to improve service reliability and customer experience.
 * Collaborate with Product, Engineering, Cloud Operations, Infrastructure, and Network teams to investigate and resolve complex technical issues.
 * Support major incident investigations and contribute to root cause analysis and service improvement activities.
 * Create and maintain technical documentation, knowledge articles, operational procedures, and support guidance.
 * Identify opportunities for automation and process optimization to improve operational efficiency and service delivery.
 * Contribute to the adoption of AI-assisted support processes and tooling to enhance productivity, knowledge sharing, and customer outcomes.
 * Build strong relationships with customers and internal stakeholders, providing a high standard of technical support and communication.
 * Share technical knowledge and provide guidance to colleagues, contributing to continuous learning and team development.
 * Ensure service commitments, operational standards, and quality expectations are consistently achieved., * Play a key role in supporting critical services used by local authorities and central government organisations.
 * Develop expertise across infrastructure, databases, cloud services, applications, automation, and operational technologies.
 * Contribute to innovative initiatives including the growth of AI-assisted support, automation, knowledge sharing, and continuous service improvement.
 * Join a collaborative team that values knowledge sharing, problem solving, and professional development.