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# IT-Supporter 1st & 2nd Level - Köln

- **Company:** Aschert & Bohrmann GmbH
- **Location:** Köln, Germany
- **Contract:** Permanent contract
- **Skills:** Active Directory, Information Technology
- **Published:** June 19, 2026
- **Apply:** https://aschert-bohrmann.de/jobs.php?refnr=130791

## About the Role

Erfolgreich abgeschlossene Berufsausbildung im IT-Bereich oder Hochschulstudium der Informatik Erste Berufserfahrung im Bereich IT-Support sowie gute Kenntnisse im Bereich Netzwerktechnik und Active Directory Ausgeprägte Kunden- und Dienstleistungsorientierung Selbständige und sorgfältige Arbeitsweise

## Description

Erste Ansprechperson für Mitarbeitende bei allen IT-relevanten Fragestellungen Erfassung und Bearbeitung von einhegenden Incidents sowie deren Klassifikation im Ticketsystem Problemanalyse, Störungsbeseitigung und Dokumentation der IT?Systeme Unterstützung bei der Installation und Einrichtung von IT?Arbeitsplätzen


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