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# ICT Support Technician

- **Company:** Capita resourcing
- **Location:** Stafford, UK (Remote available)
- **Salary:** £22,000.0 - £25,155.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Systems Engineering, Backup Devices, Hyper-V, Networking Hardware, Microsoft Office, Windows Search, Windows Servers, Windows PowerShell, Cloud Services, Server Virtualization, Microsoft SharePoint, Wireless Technologies, Network Server, Vmware
- **Published:** October 28, 2026
- **Apply:** https://www.jobs.service.gov.uk/jobs/6ae1b9b61ffc3902b65bb741/apply

## About the Role

* Proven experience in a customer-facing ICT support, systems engineer, or technical consultant role.

 * Strong troubleshooting and problem-solving skills across a broad range of ICT technologies.

 * Experience supporting Microsoft 365 environments, including Exchange Online, SharePoint, Teams, and Entra ID.

 * Experience supporting and maintaining Windows Server 2016, 2019, and 2022 environments.

 * Good knowledge of Active Directory, Group Policy, PowerShell, and automation tools.

 * Excellent knowledge of Microsoft Windows desktop operating systems and Microsoft Office applications.

 * Experience supporting virtual server environments, including Microsoft Hyper-V and/or VMware.

 * Experience supporting backup solutions

 * Full UK driving licence and willingness to travel to customer sites.

## Description

We are looking for a motivated and customer-focused ICT Support Technician to join our technician team.

This role is responsible for delivering high-quality ICT support and technical expertise to schools and academies, ensuring services are delivered in line with agreed Service Level Agreements (SLAs). You will act as a trusted technical advisor, helping customers maximise the value of their technology investments while maintaining secure, reliable, and effective ICT environments.

The successful candidate will work closely with school leaders, teaching staff, business managers, students, and internal teams to provide both proactive and reactive support across a range of technologies. We are looking for a motivated and customer-focused ICT Support Technician to join our technician team, supporting the Stafford region.

This role is responsible for delivering high-quality ICT support and technical expertise to schools and academies, ensuring services are delivered in line with agreed Service Level Agreements (SLAs). You will act as a trusted technical advisor, helping customers maximise the value of their technology investments while maintaining secure, reliable, and effective ICT environments.

The successful candidate will work closely with school leaders, teaching staff, business managers, students, and internal teams to provide both proactive and reactive support across a range of technologies.

Responsibilities

 * Deliver high-quality ICT support to schools and academies in line with ProXtra SLA commitments.

 * Provide technical advice, guidance, and solutions within educational environments across Staffordshire, and other geographical areas as required.

 * Conduct onsite visits to provide support to our customers face to face.

 * Manage incidents, service requests, changes, and technical issues through to resolution, meeting agreed response and resolution targets.

 * Maintain regular communication with customers, providing timely updates and clear expectations throughout the support process.

 * Support, maintain, and troubleshoot customer ICT equipment, including servers, workstations, networking equipment, wireless systems, and cloud services.

 * Assist schools with ICT Audits, planning, and refresh programmes.

 * Support customer environments to align with DFE Guidelines

 * Produce and maintain accurate technical documentation for schools, and site records.

 * Work collaboratively with internal support teams to ensure smooth delivery and transition of services.