> Markdown version of [/jobs/ext/3980449-service-desk-technician](https://www.wearedevelopers.com/jobs/ext/3980449-service-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Service Desk Technician

- **Company:** Interface Recruitment
- **Location:** Leeds, UK
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Active Directory, Software Applications, IBM Notes, Windows Servers, Wide Area Networks
- **Published:** October 28, 2026
- **Apply:** https://www.interfacerecruitment.co.uk/job/service-desk-technician-1st-to-3rd-line/?form=apply#wpjb-scroll

## About the Role

* Education Requirements - none but some education around IT/Microsoft preferred
 * Experience Requirements - 2 years plus
 * Industry - Services
 * Qualifications - ITIL preferred but not essential
 * Work Hours 35 hours per week, ITIL Foundation (or equivalent)

Experience & Knowledge (Essential & Desirable)

The ideal candidate would have a very high level of customer service experience and past experience working in a helpdesk environment. Training will be given where appropriate.

Essential:

 * Previous experience of at least 2 years of working on a Microsoft technical service desk environment - Windows Server, Active Directory
 * Exceptional Customer Service
 * Willingness to travel to other company sites
 * Excellent communication skills, both written and verbal
 * UK Driving License

Desirable:

 * High Standard of incident and request management
 * Excellent troubleshooting and problem solving skills
 * Network troubleshooting, TCP/IP and general WAN/ LAN
 * ITIL Foundation Certified
 * Lotus notes migration to office 365F

Personal Skills & Attributes (e.g. Team Player, Strong Work Ethic)

 * Excellent work ethic with a positive approach to work
 * Excellent temperament with ability to remain calm and focussed in a high pressure environment

## Description

To provide technical MS IT support to the groups end users and carry out daily maintenance tasks in a customer service oriented environment., * Troubleshoot desktop/laptop and system/network problems, diagnose and solve hardware/software/incidents/problems via phone, email and in person

 * Incident and request management
 * Provide exceptional service support to the business
 * Provide solutions/work arounds to incidents
 * Contribute to polices, processes and procedures
 * Install, maintain and support new applications
 * Prioritise and manage several open cases and mini projects at one time
 * Establish excellent working relationships with the business and 3rd party's
 * Keep up to date with advancements in technology
 * Ensure appropriate standards and procedures are adhered to
 * Daily systems monitoring
 * Support users on both hardware and software applications