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# Housing IT Manager

- **Company:** Triumph Consultants Limited
- **Location:** London, UK
- **Salary:** £60,757.0
- **Contract:** Contract
- **Skills:** Agile Methodology, Cyber Security, Data Governance, Data Integrity, Monitoring of Systems, Scrum Methodology, Systems Integration, Performance Monitor, Data Management
- **Published:** October 28, 2026
- **Apply:** https://www.jobs.service.gov.uk/jobs/6ae173c2c85e5ec2da5ccb48/apply

## About the Role

Proven experience managing Housing Management Systems such as MRI Housing One, Open Housing, NEC Housing or similar platforms.

Strong understanding of housing services, housing technology and associated business processes.

Experience working within Agile delivery environments and participating in Agile ceremonies.

Ability to analyse system performance data and produce clear management reports.

Excellent stakeholder management, communication and problem-solving skills.

Desirable Experience

Experience managing resident self-service or customer portal solutions.

Knowledge of housing data management, reporting and system integration.

Experience working within local government, housing association or public sector environments.

Exposure to system implementation, migration or transformation projects.

Understanding of data governance, compliance and information security principles.

## Description

Our client, a highly respected public sector organisation, is seeking an experienced Housing IT Manager to lead the administration, support and continuous improvement of its housing management technology estate.

This is an excellent opportunity for a systems-focused housing IT professional with proven experience managing Housing Management Systems such as MRI Housing One, Open Housing, NEC Housing or similar platforms. The successful candidate will oversee the organisation's MRI Housing One system and resident Self-Service Portal, ensuring performance, reliability, compliance and ongoing enhancement to support housing service delivery.

The role requires a proactive individual who is comfortable working within an Agile environment, managing stakeholders and producing meaningful performance reporting to support service improvement.

Key Responsibilities

Lead the day-to-day management, administration and optimisation of the Housing Management System and resident Self-Service Portal.

Act as the system expert, providing technical guidance, support and troubleshooting for housing system users.

Manage system upgrades, configuration changes, testing activities and release deployments.

Work closely with housing service teams to identify opportunities for system improvements and process efficiencies.

Ensure compliance with Agile methodologies, actively participating in daily stand-ups, sprint planning, reviews, retrospectives and regular 1:1 meetings.

Monitor system performance, security and data integrity, ensuring issues are identified and resolved promptly.

Develop and produce monthly performance, KPI and service management reports for senior stakeholders.

Liaise with third-party suppliers and system vendors to manage incidents, enhancements and service delivery., Please do try to resist contacting us with requests for progress updates.