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# Desktop Support Analyst- White Glove

- **Company:** Job Juncture
- **Location:** Denver, CO, United States
- **Experience:** Expert
- **Salary:** $70,000 - $95,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Adobe Acrobat, Apple IOS, Apple Mac Systems, Software Applications, VoIP, Microsoft Outlook, Google Chrome, Desktop Computing, Virtual Private Networks (VPN), System Center Configuration Manager, Microsoft PowerPoint, Wireless Networks, Office365, Peripherals, Microsoft InTune, Information Technology, Laptops, Servicenow
- **Published:** October 28, 2026
- **Apply:** https://www.jobjuncture.com/all_jobs/46342

## About the Role

* Associate degree in Information Technology or an equivalent combination of education and experience.
 * 5 years of desktop support experience
 * Strong knowledge of Microsoft Windows operating systems and Microsoft 365 applications, including Outlook, Word, Excel, and PowerPoint.
 * Experience supporting:

 * ServiceNow or similar platform
 * BeyondTrust or comparable remote support solutions
 * Microsoft SCCM, Microsoft Intune, or other endpoint management tools

Experience supporting:

 * Adobe Acrobat and Nuance PDF
 * Microsoft Edge, Google Chrome, and Mozilla Firefox
 * iOS and Android mobile devices
 * VPN connectivity and IP telephony
 * Wireless networking across Windows, macOS, and mobile platforms
 * Desktop computers, laptops, docking stations, printers, and related peripherals

## Description

* Deskside and remote technical support for company users.
 * Level 2 escalation point for IT Help Desk incidents, ensuring timely resolution while meeting established service level agreements (SLAs).
 * Support and troubleshooting hardware, software, and connectivity issues involving desktops, laptops, printers, mobile devices, docking stations, VPN, IP telephony, and related peripherals.
 * Install, image, configure, deploy, and maintain Windows workstations while installing approved software and performing routine maintenance.
 * Support software applications.
 * Set up and support new employee workstation.
 * Maintain accurate documentation of incidents, assets, and resolutions.