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# Help Desk Support Analyst

- **Company:** LEDGENT
- **Location:** Lake Oswego, OR, United States
- **Experience:** Experienced
- **Salary:** $58,240.0 - $68,640.0
- **Contract:** Contract
- **Skills:** Vbscript, Microsoft Windows, Confluence, JIRA, BitLocker Drive Encryption, VoIP, Business Software, Computer-Generated Imagery, Desktop Computing, Issue Tracking Systems, Virtual Private Networks (VPN), Knowledge Management, Network Connections, Windows PowerShell, Remote Access Technology, Airwatch, Remote Service Software, Salesforce.Com, SAP (Applications), Software Deployment, Wi-Fi Technology, Scripting, Enterprise Software Applications, Connectivity Problems, Office365, Workspace ONE, Tablet Computers, Laptops
- **Published:** October 28, 2026
- **Apply:** https://www.dice.com/job-detail/2f207a71-1cbe-4cd3-b184-a142dbdba7a8

## About the Role

* 3-5 years of experience in an IT Support, Help Desk, or Service Desk role.
 * Experience supporting desktops, laptops, tablets, smartphones, and end-user applications within a large enterprise environment.
 * Strong customer service skills with the ability to communicate effectively with both technical and non-technical users.
 * Experience using remote support tools and ticketing systems.
 * Experience troubleshooting Wi-Fi, VPN, and network connectivity issues.
 * Knowledge of computer imaging and endpoint deployment processes.
 * Strong analytical, troubleshooting, and problem-solving abilities.
 * Excellent verbal and written communication skills.

Preferred Qualifications

 * Experience with PowerShell, VBScript, or other scripting tools.
 * Experience supporting Mobile Device Management (MDM) platforms, particularly Workspace ONE / AirWatch.
 * Experience with Microsoft 365/O365 environments.
 * Experience supporting enterprise applications such as SAP, Salesforce, Camstar, or Siemens MES.
 * Familiarity with Voice over IP (VoIP) systems.
 * Experience with endpoint security and encryption technologies, including BitLocker.
 * Experience supporting conference room and collaboration technologies such as Polycom, Extron, and ClickShare.
 * Familiarity with Jira, Confluence, knowledge management platforms, and task management systems.
 * ITIL certification or experience working within ITIL-based service management environments.
 * Experience supporting users in regulated industries such as healthcare, life sciences, manufacturing, or other compliance-driven environments.

## Description

We are seeking an experienced IT Support Analyst to provide onsite technical support to end users in a large enterprise environment. This role is responsible for troubleshooting hardware, software, network connectivity, mobile device, and application issues while delivering exceptional customer service to both technical and non-technical users. The ideal candidate has a strong support background, excellent communication skills, and experience working within a structured service desk environment., * Provide phone, remote, and onsite support for end users across multiple locations.

 * Troubleshoot and resolve issues involving desktops, laptops, tablets, smartphones, printers, and other endpoint devices.
 * Support Wi-Fi, VPN, remote access, and connectivity-related issues.
 * Utilize remote control tools and service desk platforms to diagnose and resolve technical problems.
 * Manage incidents, requests, and escalations through the ticketing system while meeting service level expectations.
 * Perform workstation deployments, computer imaging, software installations, and hardware replacements.
 * Support enterprise business applications and collaborate with other IT teams to resolve complex issues.
 * Create and maintain knowledge base documentation and process guides.
 * Participate in continuous service improvement initiatives and maintain accurate documentation of support activities.