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# Operations Manager IT & Security H/F

- **Company:** Help Joko
- **Location:** Paris, France (Remote available)
- **Experience:** Experienced
- **Salary:** €41,200 - €79,800
- **Contract:** Temporary contract
- **Skills:** Artificial Intelligence, Software as a Service, Identity and Access Management, Anti-Phishing, Information Technology Security Auditing, Okta, Agentic-AI, Microsoft InTune, Low-code, Casper Suite, Malware Detection, Gsuite
- **Published:** October 28, 2026
- **Apply:** https://www.hellowork.com/fr-fr/emplois/84872837.html

## About the Role

A builder at heart: you automate everything you can, and you'd rather build a tool or workflow than repeat a manual task. Showing you've built and automated things matters as much as your previous experience in IT & Security.

 - Solid IT fundamentals (identities, device management, endpoint security, enterprise SaaS tooling), gained over ~4-7 years in IT Ops, security or systems administration.
 - Strong cross-functional communication: able to gather context from business teams and translate security stakes into plain language.
 - Rigor, autonomy, and a taste for building clear, durable processes.
 - Open and eager to learn on emerging topics - notably AI agents and their security - and excited to help build this area from the ground up.

What would make the difference (nice to have)

 - Experience with an enterprise EDR / anti-malware.
 - Awareness of security frameworks (SOC 2, ISO 27001...).
 - Hands-on experience deploying an IdP (Okta, Google Workspace, Entra ID...) and/or an MDM (Jamf, Kandji, Intune...).

## Description

Make access zero-touch: our goal is to connect most of our tools to the Identity Provider so access is granted and removed automatically. You build the integrations and automations (SSO, SCIM, low-code workflows) that make it happen.

 - Deploy an MDM solution for centralised device management (device fleet, configuration, compliance).
 - Review our company tooling catalogue: make sure everyone has the minimum access they need, and that security audits are up to date.

 2. Security of the working environment

 - Drive security best practices for the working environment (endpoint hardening, access management, ongoing team awareness such as training and phishing simulations).
 - Be the go-to owner of the security of our employees' working environment.
 - Security review of new tools: run the security audit on every new tool, including AI tools, and on any new way of using the tools we already have, before it is rolled out.
 - Own the AI security policy: define, maintain and promote Joko's AI security policy.

 3. Day-to-day run

 - Access management: With tool owners, manage access across our stack (Google Workspace, Slack, Notion, Keeper, AI tools, business SaaS): permissions, roles, reviews, onboarding, offboarding and external users. Your mission: automate today's largely manual processes and make them as efficient as possible.
 - Security alert & incident management: monitor, triage and handle alerts from our identity, device and endpoint security tools, and act as first responder on incidents affecting the working environment (compromised account, lost device, phishing, malware alert). Build and maintain incident response playbooks, and run post-incident reviews so we keep improving.
 - Fleet management: In collaboration with the people team, device onboarding and offboarding.
 - First-line employee support: helping colleagues with technical questions related to our tools.

Why you'll love this role

 - Build, don't just maintain: you choose, deploy and shape the IdP, MDM and EDR stack from day one.
 - Real ownership and visibility: your work is felt by every employee, every day, and directly supports one of the company's top priorities.
 - A pioneering topic: help define how we safely adopt AI agents and AI-powered workflows, in a company where everyone uses AI daily.
 - A company on the rise: 7M users, 10k merchants, and a team growing from ~120 to 200+ - with a strong international, partly remote culture.