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# IT Supporter Schwerpunkt Ticketbearbeitung - Köln

- **Company:** Aschert & Bohrmann GmbH
- **Location:** Köln, Germany
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Microsoft Office, Information Technology
- **Published:** June 19, 2026
- **Apply:** https://aschert-bohrmann.de/jobs.php?refnr=298171

## About the Role

Erfolgreich abgeschlossene Berufsausbildung im IT-Bereich Erste Berufserfahrung im IT-Support wünschenswert Kenntnisse im Umgang mit Ticketsystemen Technische Affinität Kommunikationsstärke sowie dienstleistungsorientierte Arbeitsweise

## Description

Entgegennahme der Problemmeldungen und Anfragen mittels Ticketsystem Fachliche Betreuung der User und Mitarbeiter Technische Analyse von Fehlermeldungen Unterstützung der Anwender bei der Behebung von Störungen im MS-Office-Paket Zuweisungen von Störungen an den 2nd und 3rd Level-Support


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