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# IT-Supporter/in 1st Level - Köln

- **Company:** Aschert & Bohrmann GmbH
- **Location:** Köln, Germany
- **Contract:** Permanent contract
- **Skills:** Oracle (Applications), Standard Sql, SQL Databases, Information Technology
- **Published:** June 19, 2026
- **Apply:** https://aschert-bohrmann.de/jobs.php?refnr=64271

## About the Role

Abgeschlossene Berufsausbildung im IT-Bereich Berufserfahrung im Bereich Support ITIL-Zertifizierung sowie Kenntnisse in Oracle und SQL Gute Englischkenntnisse Problemlösefähigkeit, hohe soziale Kompetenz und Serviceorientierung

## Description

Durchführung des 1st Level-Supports und Betreuung von Mitarbeitern rund um den IT-Bereich Erfassung von Störungen und Erstellung von Tickets Identifikation, Analyse und Behebung von Fehlermeldungen Installation und Konfiguration von Software sowie die Durchführung von Updates Zuweisungen von Störungen an den 2nd und 3rd Level-Support


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