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# 2nd-Level-Supporter - Köln

- **Company:** Aschert & Bohrmann GmbH
- **Location:** Köln, Germany
- **Contract:** Permanent contract
- **Skills:** Active Directory, Systems Integration
- **Published:** June 19, 2026
- **Apply:** https://aschert-bohrmann.de/jobs.php?refnr=174701

## About the Role

Abgeschlossene Ausbildung zum Fachinformatiker (m/w/d) Systemintegration oder vergleichbare Qualifikation Erste Berufserfahrung im IT-Kundensupport Gute Anwendungskenntnisse im Microsoft Umfeld sowie mit Active Directory Sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift Selbstständige, analytische und prozessorientierte Arbeitsweise

## Description

Eigenständige Bearbeitung von Tickets sowie Klassifizierung und Analyse der Störungsmeldungen Identifizierung und Behebung von Störmeldungen sowie deren Dokumentation Überwachung der Einhaltung von vorgegebenen Standards Fachgerechte Bearbeitung von Incidents und Changes Nutzerbetreuung am Arbeitsplatz des Nutzers sowie Ansprechpartner und Unterstützer für alle Fragen rund um das Thema Hard- und Softwarebetrieb


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