> Markdown version of [/jobs/ext/398338-mitarbeiter-im-1st-level-support-m-w-koln](https://www.wearedevelopers.com/jobs/ext/398338-mitarbeiter-im-1st-level-support-m-w-koln). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

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# Mitarbeiter im 1st Level-Support (m/w) - Köln

- **Company:** Aschert & Bohrmann GmbH
- **Location:** Köln, Germany
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Information Technology
- **Published:** June 19, 2026
- **Apply:** https://aschert-bohrmann.de/jobs.php?refnr=53591

## About the Role

Abgeschlossene Berufsausbildung im IT-Bereich Erste Berufserfahrung im 1st Level Support Fundiertes Basiswissen im Windows-Bereich Gutes Ausdrucksvermögen Hohe Kundenorientierung und Teamfähigkeit

## Description

Telefonische Betreuung und Beratung der Kunden Technische Analyse und Behebung von Störungen im Bereich Server und Clients Annahme und Koordination von Störungen im 1st Level-Support Zuweisungen von Störungen an den 2nd und 3rd Level-Support Mitwirkung bei der Optimierung bestehender Prozesse


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