> Markdown version of [/jobs/ext/3983413-technical-customer-support-specialist](https://www.wearedevelopers.com/jobs/ext/3983413-technical-customer-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Customer Support Specialist

- **Company:** Happyrobot
- **Location:** Madrid, Spain
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Software Debugging, Python (Programming Language), TypeScript, ReactJS, Large Language Models, Prompt Engineering
- **Published:** October 28, 2026
- **Apply:** https://www.adzuna.es/details/5943853018

## About the Role

debugging and problem-solving skills - quick at identifying the rootcause of issues.Must HaveExcellent written and verbal communication skills in English - able to explaintechnical concepts clearly to non-technical stakeholders.Strong ability to triage, prioritize, and resolve issues independently undertight deadlines.Curiosity and adaptability: you can learn customer workflows quickly andpropose solutions.Self-starter mindset - comfortable working independently, with a bias towardaction.Passion for delivering outstanding customer experiences.Why join us?

## Description

Learn more about our vision in our manifesto.About the RoleAs a Customer Support Engineer, you'll be on the front lines of our customer experience.
You'll work directly with customers to quickly triage issues, debug problems, and ensure they're getting the most out of HappyRobot's AI platform.This role is a hybrid between technical support and customer engineering: you'll diagnose issues, design and test quick solutions, and collaborate closely with both engineering and product teams to make our platform even stronger.You'll also apply prompt engineering skills to help customers fine-tune their AI workers, ensuring accuracy, reliability, and speed across real-world logistics workflows.This role is ideal for someone with strong technical fundamentals who wants to grow into a more senior customer engineering or product-facing position over time.Tech ProfileComfortable Full-Stack: Python, React, TypeScript, Node.Js.Experience managing APIs and integrations with third-party systems.Some exposure to infrastructure and cloud deployments.Familiarity with LLM prompting and tuning of voices/transcribers; eager toexperiment and iterate.Strong