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# Support User-Helpdesk - Köln

- **Company:** Aschert & Bohrmann GmbH
- **Location:** Köln, Germany (Remote available)
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Issue Tracking Systems, Microsoft Office, Systems Integration, Information Technology
- **Published:** June 19, 2026
- **Apply:** https://aschert-bohrmann.de/jobs.php?refnr=361201

## About the Role

Abgeschlossene Berufsausbildung im IT-Bereich (z.?B. Fachinformatiker (m/w/d) für Systemintegration) Erste Erfahrung im IT-Support wünschenswert Gute Kenntnisse in Windows, MS Office und gängigen Ticketsystemen Ausgeprägte Serviceorientierung und Kommunikationsstärke Eigenständige und lösungsorientierte Arbeitsweise

## Description

Betreuung von Anwendern im 1st- und 2nd-Level-Support (telefonisch, per E-Mail, Ticketsystem) Fehleranalyse und -behebung im Hard- und Softwarebereich Installation und Konfiguration von Endgeräten Pflege von System- und Benutzerrechten Dokumentation der Vorgänge und Lösungen


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