> Markdown version of [/jobs/ext/398349-1st-level-supporter-in-grossraum-dusseldorf](https://www.wearedevelopers.com/jobs/ext/398349-1st-level-supporter-in-grossraum-dusseldorf). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

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# 1st Level Supporter/in - Großraum Düsseldorf

- **Company:** Aschert & Bohrmann GmbH
- **Location:** Düsseldorf, Germany
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Information Technology
- **Published:** June 19, 2026
- **Apply:** https://aschert-bohrmann.de/jobs.php?refnr=60471

## About the Role

Abgeschlossene Berufsausbildung im IT-Bereich oder erste Berufserfahrung in einer technischen Service Hotline Erste Berufserfahrung im Bereich Support Gute Kenntnisse im Windows-Umfeld ITIL-Zertifizierung wünschenswert Sehr gute kommunikative Fähigkeiten, hohe Kundenorientierung und dienstleistungsorientierte Arbeitsweise

## Description

Betreuung und Beratung von Kunden und Mitarbeitern sowohl telefonisch als auch direkt vor Ort Annahme und Koordination von Störungen im 1st Level-Support Erstellung von Tickets Technische Analyse und Behebung von Störungen sowie deren Dokumentation Zuweisungen von Störungen an den 2nd und 3rd Level-Support


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