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# Network Operations Center Analyst

- **Company:** Booz Allen Hamilton Inc.
- **Location:** McLean, VA, United States
- **Experience:** Experienced
- **Salary:** $48,000.0 - $98,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Artificial Intelligence, Unix, Linux, Issue Tracking Systems, Information Technology Operations, Network Diagnostics, Computer Network Operations, Servicenow
- **Published:** October 28, 2026
- **Apply:** https://jobs.localjobnetwork.com/apply/add/88716542/1

## About the Role

* 2+ years of experience in a technical operations environment
 * Experience developing basic scripts
 * Experience with technical customer support
 * Knowledge of Linux and UNIX, Windows, and Networks
 * Knowledge of ServiceNow or ticketing systems
 * Knowledge of ITIL concepts
 * Ability to pay strict attention to detail
 * Ability to apply fundamental concepts, processes, practices, and procedures on technical assignments
 * Ability to support a 6am to 4pm, Wednesday through Saturday shift
 * Associate's degree or 2+ years of experience in IT operations and incident management in lieu of a degree

Nice If You Have:

 * Possession of strong communication and customer-focused skills

## Description

The ESOC Engineer oversees the monitoring, troubleshooting, and management of network and infrastructure services in a fast-paced, 24/7 mission-critical environment. They provide technical support to escalated issues, ensuring quick resolution of any issues affecting enterprise services.

You are self-motivated, quick to learn, and proven in fast-paced, collaborative environments, using IT skills. You'll be troubleshooting and resolving service issues efficiently using networking tools, coordinating with service owners to resolve disruptions, and working with the Service Desk to identity potential widespread issues and ensure a rapid escalation.

What You'll Work On:

 * Monitor and troubleshoot incident management of the network and services in a 24/7 fast-paced environment.
 * Monitor, troubleshoot, and ensure quick resolution of all problems with the network, infrastructure, and services offered by our organization.
 * Troubleshoot and resolve customer and services issues in a timely and efficient manner using various networking tools.

As we transition towards agentic infrastructure operations and monitoring, this position will be instrumental in identifying AI-driven opportunities and implementing leveraging AI tools to enhance issue detection and facilitate automated problem resolution. Due to the nature of work performed within this facility, U.S. citizenship is required.