> Markdown version of [/jobs/ext/3983939-pc-service-desktop](https://www.wearedevelopers.com/jobs/ext/3983939-pc-service-desktop). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # PC Service Desktop - **Company:** TEKSYSTEMS INC. - **Location:** Aurora, CO, United States (Remote available) - **Experience:** Starter - **Salary:** $47,840.0 - $52,000.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Information Systems, Data Transmissions, Issue Tracking Systems, Software Troubleshooting, Computer Equipment, Servicenow - **Published:** October 28, 2026 - **Apply:** https://www.techcareers.com/job.asp?id=3477628276&tx=HT8276THI&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54 ## About the Role High School Diploma required, 1+ years work experience in a Help Desk environment preferred MCSE, MCP, CompTIA A+ and Network+ are preferred but not required. Receives direct supervision. Use problem solving skills to troubleshoot problems or situations Construction background /knowledge a plus Skills Desktop, Windows 10 Top Skills Details Desktop,Windows 10 Additional Skills & Qualifications ServiceNow, would like ticketing tool experience. To image laptops, they utilize WDS. The ticketing system they utilize is Manage Engine, Service Desk+. Required to be onsite and need reliable transportation ## Description Provide over-the-phone, remote, and desk-side support services to end users technical issues related to usage of computer hardware, software and mobile devices. Specialist will respond to inquiries via telephone, email, and walk-in requests for technical support from end users. Troubleshoot incidents as well as provide knowledge of commonly-used concepts, practices, and procedures within field. Rely on instructions and pre-established guidelines to perform functions of the job., Consistently deliver excellent customer service as first level telephone, digital communication, and walk-in support contact. Document, track, monitor, and follow up on all assigned issues ensuring timely resolution to include but not limited to: o Password Resets o User setups o Application support o Hardware support o Phone swaps/support o Workstation / laptop configurations o Workstation / laptop imaging o Printer / copier service Work to escalate Level 2 and above issues to appropriate support groups A solid understanding of core technologies and troubleshooting methodologies in the area of information systems. (i.e., networking, telephony, operating systems, hardware, security, etc.) Other duties and responsibilities as assigned. Accountability Comply with all company policies and procedures. Prompt, punctual, and regular attendance during core business hours, in an office environment (not a telecommuting position), currently located in the Stapleton area of Denver, including a reliable means of transport to and from work. Ability to occasionally travel between corporate offices and jobsites within the Denver Metro Area, during work hours. All employees are accountable for safety and health and are empowered to stop work if an unsafe condition is present. Employees should immediately notify their supervisor so that the hazard may be corrected.