> Markdown version of [/jobs/ext/3984050-technology-support-technician-journey](https://www.wearedevelopers.com/jobs/ext/3984050-technology-support-technician-journey). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technology Support Technician - Journey - **Company:** East Carolina University - **Location:** Greenville, NC, United States - **Salary:** $36,094.0 - $68,161.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Bioinformatics, Learning Management Systems, Desktop Computing, Network Connections, Connectivity Problems, Software Troubleshooting, Peripherals, Microsoft InTune - **Published:** October 28, 2026 - **Apply:** https://jobs.localjobnetwork.com/apply/add/88716166/1 ## About the Role Graduation from high school and one year in the field of technology related to the position's role. Computer coursework may be substituted year-for- year for the required experience; or an equivalent combination of education and experience. Journey level requires an additional six months experience. License or Certification required by statute or regulation NA Preferred Education, Knowledge, Skills, and Experience * Experience providing learning technology support (e.g., LMS such as Canvas, Panopto, Microsoft Teams, and audience response) * Experience providing technical support for AV classrooms including software and hardware. * Excellent interpersonal skills and communication skills, both oral and written. * Ability to collaborate across multidisciplinary teams. License or Certification required by the Department, Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S. Department for People Operations, Success, and Opportunity ## Description The Desktop Technology Support team is responsible for managing and securing all ECU-owned Windows and macOS computers using a combination of various Mobile Device Management (MDM) tools, software, Intune, Group Policy, and Active Directory. This group provides hardware and software troubleshooting and support to faculty and staff, they assist with computer purchasing by providing advice, purchasing guidelines, and quotes, and they help educate users on new technology. The Desktop Technology Support team is responsible for building and supporting Windows images for all campus PC computers and managing the necessary policies and configurations for macOS setup and installations. Primary Purpose of Position This position is responsible for supporting the delivery of desktop technology services, client support, strategic technology initiatives, and campus-wide ITCS projects. Reporting to the Technology Support Specialist on the Desktop Technology Support Team, this position consults with clients and evaluates hardware, software, and network connectivity needs and problems; resolves or refers hardware, software, and network connectivity issues for desktop and notebook computers, printers, and peripherals to the appropriate agency resource; maintains hardware certification with major approved vendors as required to support client systems and is authorized to order and replace parts; utilizes new ITCS-approved technologies and coordinates with ITCS teams and clients to implement them effectively; participates in both short-term and long-range strategic planning; develops productive relationships with clients to understand and anticipate their business needs; assists clients in effectively utilizing technology; coaches and trains clients and provides learning materials; guides and educates clients in hardware and software selection to ensure adherence to ECU's strategic goals; and participates as a project team member on projects involving campus-wide ITCS and client departments., * Technical Support: Problem Resolution, Hardware and Software Installation 60% * Technical Knowledge: Consulting and Training, Professional Development 30% * Planning and Organizing: Manage tasks related to technical support 10%, Special Instructions to Applicant * Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write 'see resume' on your application when completing the job duties section. * If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment). * Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities. * Applicants must be currently authorized to work in the United States on a full-time basis. * Unless otherwise identified in the applicable job posting and consistent with University policy, the University will principally employ individuals who reside in the State of North Carolina to the greatest extent practicable. As such, most positions at East Carolina University require employees to live and work in North Carolina (or live within a reasonable daily commuting distance from their duty station) after hire. Candidates should be prepared to relocate within a reasonable, agreed-upon time after an offer of employment has been made and accepted to meet this requirement. Additional Instructions to Applicant Job Open Date 10/27/2026 Job Close Date - Positions will be posted until 11:59 p.m. EST on this date; If no closing date is indicated, the position will be posted until filled and may close at any time after the recruitment has been completed. 11/10/2026 Open Until Filled No Quick Link for Direct Access to Posting https://ecu.peopleadmin.com/postings/98000 Alternate option If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on budget, UNC salary administration, and/or candidate qualifications. Nondiscrimination Statement East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability.