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# Sr. Manager Enterprise Support , ES-NAMER-ISV

- **Company:** Amazon.com, Inc.
- **Location:** Austin, TX, United States
- **Experience:** Expert
- **Salary:** $201,000.0 - $272,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Amazon Web Services, Data Analysis, Systems Engineering, Cloud Computing, Linux, Network Layer, Web Services, Enterprise Software Applications, Information Technology
- **Published:** October 28, 2026
- **Apply:** https://dejobs.org/x/x/12291BA5D6014E67BB7059E1CC6257AE/job/

## About the Role

* Experience in direct customer engagement, with a focus on support to senior executives (Vice President and C-level)
 * Bachelor's degree or above in computer science, engineering, mathematics or equivalent, or Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent
 * Experience working with enterprise software companies
 * Experience demonstrating leadership and people management in Customer Service or customer facing roles
 * 15+ years of management experience
 * 8+ years of technical team management experience, * Experience driving improvement programs in the operations, engineering and support fields
 * Experience as a technical account nanager, consultant, solutions architect, platform engineer, systems engineer, cloud architect or in a similar role
 * Experience in AWS services

## Description

The AWS Support team is seeking an Enterprise Support Manager that enjoys solving problems, working with customers, and who has a background from a variety of different fields. The Role needs experience of leading teams responsible for building or managing full application stacks from the system (Linux or Windows) up through a custom application, managing part of a network from layer 3 and higher, or web-related programming that includes the consumption of web services we'd like to talk with you!, As Enterprise Support Manager, you will lead a team of Technical Account Managers who are the primary operational point of contact for your customer, helping to plan, review, and oversee ongoing operations of business critical applications. You will leverage your broad experience to work closely with sales leadership to plan and ensure successful launch and operations of AWS's largest application workloads. You will lead operations reviews, both internally and with your customers, while constantly seeking ways to improve your customer's AWS experience. In this role, you will also act as the voice of the customer within AWS to escalate problems and to drive prioritization of business needs for our customers.