> Markdown version of [/jobs/ext/3984103-it-systems-application-support-engineer](https://www.wearedevelopers.com/jobs/ext/3984103-it-systems-application-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Systems & Application Support Engineer - **Company:** Edgewater Federal Solutions - **Location:** Albuquerque, NM, United States - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Application Programming Interfaces (APIs), Apple Mac Systems, Application Configuration Access Protocols, Software Applications, Computing Platforms, Microsoft Outlook, Software Code Optimization, Code Review, Computer Programming, Databases, Data as a Services, Data Security, Software Debugging, Desktop Computing, Desktop Virtualization, DevOps, Disaster Recovery, Monitoring of Systems, PC Tools, Microsoft Office, Scripting, System Availability, Information Technology, Laptops, User Accounts - **Published:** October 28, 2026 - **Apply:** https://jobs.localjobnetwork.com/apply/add/88720164/1 ## About the Role The successful candidate shall be proficient in the following areas: custom computer programming, commercial-off-the-shelf application configuration and customization, report development, dev-ops, scripting, and testing., * BS in relevant discipline plus minimum 1 years or more years of directly related experience that demonstrates the knowledge, skills, and ability to perform the duties of the job. * Must be a U.S. Citizen * Must be able to obtain and maintain a DOE Security Clearance Required Skills: * Windows & macOS support and administration * hardware, sofwater, printer troubleshooting * Microsoft 365/Office and Outlook account support * Remore and onsite technical support * User training and technical documentation * Ticket Management and customer service * Data security, PII/PHI compliance, and device remediation ## Description Provide white glove service support for operating systems to include approved and authorized versions of MS Windows and MacOS. The hardware supported includes laptops, desktops, mobile devices, thin/zero clients running desktop-as-a-service (DaaS), virtual-desktop infrastructure, associated peripheral devices, conference room displays, office printers, label printers, and miscellaneous medical clinic hardware. * Provide support for on-the-spot and virtual support, diagnostic evaluations, implementation of corrections, and training users in proper operation of systems and programs. * Provide remediations and/or request for extension or exemption related to network disconnection notices. * Provide installation support for approved PC software; perform upgrades to all computer platforms, train office staff on computers, software, maintain logs and inventory of equipment repairs. * Provide support for all the suite of Microsoft Office products, including maintenance of Outlook entity accounts. * Provide support for authentication tools such as Global Protect and Zscaler. * Offer basic-to-advanced system administration for MS Windows and MacOS. * Provide prompt initial response to all assigned service requests, ensuring the standard performance requirement is met-or-exceeded, escalate any tickets as needed if unable to resolve * Provide customer with regular communication regarding status of repair/install including notification when repairs are complete. * Wipe clean computers that have been used to process Personally Identifiable Information (PII) and Protected Health Information (PHI) prior to sending computer to reapplication. * Prepare reports concerning hardware. * Prepare specifications and recommendations for hardware acquisitions. * Manage, configure, and maintain servers, and operating systems * Monitor system performance and ensure high availability and reliability * Manage user accounts and permissions * Perform backups, recovery, and disaster recovery planning * Develop and Maintain documentation for systems, configurations, training, and procedures * Support deployment of hardware and infrastructure upgrades * Design, develop, and maintain software applications * Analyze business requirements and translate them into technical specifications * Write, test, debug, and optimize code * Integrate applications with databases, APIs, and other systems * Participate in code reviews and ensure adherence to development standards * Collaborate with stakeholders such as product managers, QA teams, and system administrators * Troubleshoot and resolve application-level issues in production environments * Mitigate application cyber vulnerabilities