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# IT Support Analyst

- **Company:** Lightsource Bp
- **Location:** Madrid, Spain
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Artificial Intelligence, System Configuration, Microsoft Office, Microsoft SharePoint, Software Engineering, ServiceNow IT Service Management, Microsoft InTune, Servicenow
- **Published:** October 28, 2026
- **Apply:** https://dejobs.org/x/x/95D7C41C09964AE4AEE8A2ECEB29D904/job/

## About the Role

Knowledge

 * Microsoft 365, Intune and Entra.
 * Exchange Online, Teams and SharePoint Online 1st Line Support.
 * Use and experience of IT ticketing system.
 * Working to ITIL standards.
 * Ability to provide meeting room equipment support., * ITIL v4, * Experience in a similar role is essential (minimum 2yrs)
 * Windows 11 Installation & Configuration.
 * Management of Microsoft Office based products.
 * Microsoft 365 Administration.
 * ServiceNow experience (desirable), * Customer Service Skills : Ability to provide polite and professional service, understand customer needs, and resolve issues efficiently.
 * Problem-Solving Skills : Logical thinking, analytical skills, and persistence in resolving complex technical issues.
 * Attention to Detail : Carefully examining all aspects of a problem to ensure accurate diagnosis and resolution.
 * Self-Discipline : Ability to work independently, prioritise tasks, and manage time effectively.

## Description

We are looking for a dynamic, hands-on Support Analyst who will be part of a team responsible for the day-to-day IT support for our users in Madrid and supporting our Global offices and users.

Core Responsibilities

 * Provide first line helpdesk service, support and advice to users on hardware and software issues, both deskside and remote to our internal staff, VIPs and Execs
 * Responding to queries via tickets, chat, email and phone for our global staff.
 * Diagnosing and resolving issues with PC and MAC hardware, software, networks, printers, telephony and conferencing equipment.
 * Maintaining documentation of existing systems.
 * Asset management.
 * Working to Standard Operating Procedures (SOP's).
 * Research, install and configure new equipment and software.
 * Managing stocks of equipment, consumables, and other supplies.
 * Provide support and if needed travel to different regional based offices., * You will work on something with real momentum. Internal demand for enterprise AI is already proven, with strong adoption signals across the business. The appetite for what comes next is genuine, not theoretical.
 * You will see your work used. The platforms you support will be used daily by colleagues across multiple regions, with measurable impact on how work gets done.
 * You will work on something that matters. Lightsource bp exists to accelerate the energy transition. The AI capability you help build is part of how we do that faster, safer, and at greater scale.