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# AWS Production Support Engineer

- **Company:** System One
- **Location:** Birmingham, AL, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Amazon Web Services, Apache HTTP Server, Application Performance Management, CA Workload Automation Ae, Continuous Integration, Software Debugging, Monitoring of Systems, Log Analysis, Release Management, Software Deployment, Software Troubleshooting, Splunk
- **Published:** October 28, 2026
- **Apply:** https://www.thejobnetwork.com/job/4f8dd832-5eab-4897-ab3b-bbe25522378c/aws-production-support-engineer

## About the Role

* 2-5 years of Production Support / Application Support experience.
 * Experience supporting applications in a 24x7 production environment.
 * Working knowledge of AWS and the ability to navigate AWS services for troubleshooting and investigation.
 * Hands-on experience with Splunk for log analysis and troubleshooting.
 * Strong experience with incident investigation, initial triage, troubleshooting, and escalation.
 * Experience investigating application alerts, system logs, and production failures.
 * Experience supporting and troubleshooting batch jobs / scheduled jobs.
 * Strong analytical and problem-solving skills.
 * Ability to determine whether an issue is isolated or part of a broader outage.
 * Ability to work independently and escalate appropriately when deeper technical expertise is required.
 * Strong communication skills and a proactive, self-learning mindset.

Preferred / Nice-to-Have Skills

 * OpenTelemetry
 * AutoSys
 * Apache
 * RMJ
 * CI/CD
 * Production release support
 * Application debugging
 * Monitoring and observability tools
 * Knowledge-base / operational documentation experience

Work Schedule This position supports a 24x7 production environment and requires flexibility to work rotating 12-hour shifts. Typical schedule: 3.5 days on / 3.5 days off, including a Sunday-Wednesday rotation, depending on production-support coverage requirements. Candidates must be comfortable working flexible schedules as required to support production operations. Ideal Candidate Profile The successful candidate will be a hands-on production-support professional who:

 * Enjoys troubleshooting production issues.
 * Can investigate alerts independently before escalating.
 * Is comfortable working with ambiguity during operational incidents.
 * Learns new applications and technologies quickly.
 * Understands incident severity and escalation procedures.
 * Can work effectively under pressure during production outages.
 * Continuously looks for ways to improve support processes and documentation.

## Description

AWS Production Support Engineer Direct Full-Time Lafayette, LA | Knoxville, TN | Columbia, SC | Birmingham, AL Position Summary We are seeking an AWS Production Support Engineer with 2-5 years of production/application support experience to provide 24x7 operational support for applications running in an AWS environment. The ideal candidate will have strong troubleshooting and incident-management skills, hands-on experience investigating application and infrastructure alerts, and the ability to perform initial triage using AWS services, Splunk, OpenTelemetry, and application logs. This role requires someone who is proactive, self-motivated, comfortable working in a production environment, and able to quickly determine whether an issue is isolated or part of a broader outage. Key Responsibilities

 * Provide 24x7 production support for applications operating in an AWS environment.
 * Monitor production alerts and investigate application or infrastructure incidents.
 * Perform initial troubleshooting and triage using AWS, Splunk, OpenTelemetry, and application/system logs.
 * Investigate batch and scheduled job failures, gather relevant information, and identify potential causes.
 * Determine the severity and impact of production issues and escalate to appropriate SMEs or engineering teams when required.
 * Troubleshoot application performance, availability, and operational issues.
 * Support production deployments and releases.
 * Execute and monitor basic CI/CD jobs and deployment processes.
 * Review logs and monitoring data to determine whether an issue is isolated or part of a larger production outage.
 * Work closely with development, infrastructure, cloud, and support teams during incident resolution.
 * Maintain and continuously improve operational documentation and knowledge articles.
 * Identify opportunities to improve production-support processes and operational efficiency.