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# Desktop Support Specialist

- **Company:** Forward, Inc.
- **Location:** New York, NY, United States
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, JIRA, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), TCP/IP, Wireless Networks, Enterprise Software Applications, Servicenow
- **Published:** October 28, 2026
- **Apply:** https://www.thejobnetwork.com/job/f8dbd86e-5505-42b3-9303-ba01986698f9/desktop-support-specialist

## About the Role

* 3-5+ years of hands-on desktop support experience, including Level 2/3 troubleshooting.
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 * Strong experience supporting Windows 10/11 and macOS.
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 * Proficiency with Microsoft 365, Active Directory, and enterprise applications.
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 * Experience with hardware diagnostics, laptop deployment, and endpoint troubleshooting.
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 * Working knowledge of TCP/IP, DNS, DHCP, VPN, and wireless networking.
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 * Familiarity with ticketing systems such as ServiceNow or Jira.
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 * Excellent troubleshooting, communication, and customer service skills.
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 * Ability to work independently and contribute immediately with minimal training.
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