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# IT Field Support Tech

- **Company:** Experis
- **Location:** Carrollton, TX, United States
- **Experience:** Expert
- **Salary:** $70,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Dynamic Host Configuration Protocol, Domain Name System (DNS), Networking Hardware, Networking Basics, TCP/IP
- **Published:** October 28, 2026
- **Apply:** https://www.experis.com/en/job/415817/it-field-support-tech

## About the Role

Our client, a fast-growing healthcare services organization, is seeking a IT Field Support Tech to join their team. As a IT Field Support Tech, you will be part of the Field Services & Infrastructure team supporting multi-practice locations. The ideal candidate will have strong hands-on troubleshooting skills, the ability to communicate clearly with end users, and the drive to deliver reliable onsite support across a wide range of environments., + 5+ years of IT onsite/field support experience, including infrastructure and end-user support across multiple locations.

 + Intermediate to strong experience with Windows Server environments, Active Directory administration, and Group Policy.
 + Hands-on troubleshooting knowledge across networking fundamentals (TCP/IP, DNS, DHCP) and the ability to install and support network equipment.
 + Proven ability to diagnose and resolve advanced Windows and macOS issues, with strong documentation and customer-facing communication skills.
 + Willingness and ability to travel frequently (up to 80% across the US) and support after-hours and weekend coverage as required.

## Description

+ Perform onsite installations and refreshes of PC and Mac systems while following company standards and rollout procedures.
 + Coordinate IT equipment rollouts, relocations, and decommissions across multiple sites, including new offices and acquisitions.
 + Serve as an escalation point for complex issues by providing Tier 3 support for advanced hardware, software, and infrastructure problems.
 + Support Windows Server and virtual infrastructure environments, including Active Directory, Group Policy, DNS, and DHCP, and assist with server/VM provisioning, maintenance, troubleshooting, and patching.