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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Site Support & IT Infrastructure Technician - **Company:** SUSTAINABLE INFRASTRUCTURE SOLUTIONS, LTD. - **Location:** Phoenix, AZ, United States - **Experience:** Experienced - **Salary:** $80,000 - $105,000 - **Contract:** Permanent contract - **Skills:** Microsoft Access, Microsoft Windows, Active Directory, JIRA, BitLocker Drive Encryption, CompTIA Network+, Dynamic Host Configuration Protocol, Desktop Computing, Graphical User Interface, Human-Computer Interaction, Identity and Access Management, Information Technology Audit, IP Addressing, Networking Basics, Procurement Software, Azure Active Directory, TeamViewer, Peripherals, Microsoft InTune, Information Technology, Malware Detection, Laptops, 3-tier Architectures, User Administration, Windows Client - **Published:** October 28, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=1230362abf4e7cae ## About the Role * Bachelor's degree in Computer Science, Information Technology, or a related technical field; or an equivalent combination of education and experience. * At least four years of Help Desk or Service Desk experience, including on-site hardware and technical support. * Exposure to identity management, Active Directory, Microsoft 365, and basic networking is preferred. * Experience in the energy sector or at an industrial site is preferred. Certifications * CompTIA A+ and CompTIA Network+ are desired. * Microsoft Certified: Endpoint Administrator Associate (MD-102) and ITIL 4 Foundation are considered assets. Software and Tools Experience with Jira Service Management, TeamViewer, AnyDesk, Active Directory, Microsoft Entra ID, Microsoft Intune, Microsoft 365, and Windows 10/11 is preferred. Skills and Competencies * Strong customer service and communication skills. * Tier 1 and Tier 2 troubleshooting and problem-solving abilities. * Strong organization and attention to detail. * Ability to work independently on site and coordinate with remote infrastructure teams. Languages * Fluent English required. * Spanish language skills are an asset. ## Description The Site Support & IT Infrastructure Technician provides end-to-end technical support to employees and site personnel. This role handles Tier 1 and Tier 2 service desk requests, supports hardware and endpoint devices, and provides basic physical network troubleshooting at a power generation site. The technician serves as the primary on-site technical resource and coordinates with end users, site operations, and the broader IT Infrastructure and System Administration teams., Service Desk and End-User Support * Manage incidents and service requests in Jira Service Management, following documented procedures and service level targets. * Diagnose and resolve hardware, software, connectivity, and application issues for desktop computers, laptops, and mobile devices. * Provide remote support using TeamViewer and in-person assistance at the site. * Escalate complex identity, network, and infrastructure issues to the appropriate Tier 3 team., * Perform routine user account tasks in Active Directory and Microsoft Entra ID, including password resets, account unlocks, group membership updates, and basic Microsoft 365 license assignments. * Support onboarding and offboarding by assisting with equipment setup, account provisioning, and access requests under the guidance of the System Administration team. * Follow least-privilege practices and company security policies when making account and permission changes. Escalate unusual activity or access concerns., * Apply device configuration profiles and compliance policies through Microsoft Intune. * Troubleshoot device enrollment, compliance, and policy application issues. * Check and address basic endpoint health issues, including patch status, anti-malware alerts, and BitLocker status. * Image, configure, and deploy laptops, workstations, and peripherals, including software installation and initial setup., * Provide first-line physical network support, including patch panel connections, Cat6 cabling checks, and jack and port verification. * Install, configure, and troubleshoot on-site hardware, including computers, industrial printers, and peripheral devices. * Perform basic network troubleshooting, such as checking IP addressing, DHCP client issues, and local connectivity. * Escalate switch or router configuration changes to the Infrastructure team. IT Assets and Procurement Coordination * Help gather equipment quotes and coordinate purchase requests with IT Procurement and hardware vendors. * Maintain IT asset records, including equipment assignments, warranties, and lifecycle status. * Track equipment deliveries and coordinate deployment schedules with end users and site personnel. Applications and Documentation * Provide first-line support for Microsoft 365 and ERP graphical user interface access issues, including installation, printer routing, and basic user interface troubleshooting. * Escalate configuration-level issues to the appropriate specialists. * Maintain knowledge base articles, ticket notes, and standard operating procedures for recurring issues. * Support IT audits and site technology readiness reviews under the guidance of the System Administration team.