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# Field Solutions Specialist - West

- **Company:** Roche Laboratories Inc.
- **Location:** Little Rock, AR, United States
- **Experience:** Experienced
- **Salary:** $86,800.0 - $161,200.0
- **Contract:** Permanent contract
- **Skills:** Rich Site Summary (RSS), SAP Sales and Distribution, Information Technology
- **Published:** October 28, 2026
- **Apply:** https://dejobs.org/x/x/43E1987263684EA9AF2E32A134923470/job/

## About the Role

* Bachelor's degree in Medical Technology, Information Technology, Computer Science, Chemistry, Biology or Clinical Laboratory or equivalent work experience.
 * 3 years of experience implementing, and evaluating complex laboratory, IT products, medical diagnostic

Preferred Qualifications

 * Demonstrated experience supporting Roche automation solutions or equivalent platforms and laboratory operations
 * Experience supporting cobas 8100 and RDA solutions
 * Implementation, field applications, or field support experience
 * Strong understanding of laboratory workflow, automation operations, and customer consultation
 * Strong communication and relationship-building skills
 * Strong customer consultative skills, including advanced scientific knowledge, exceptional customer engagement, and the ability to foster strong customer relationships.

## Description

The Roche Support Network is dedicated to providing exceptional support to customers. As a Field Solutions Specialist (FSS) within the Roche Support Network, you serve as the regional automation applications expert responsible for supporting customers throughout the operational lifecycle of Roche automation solutions. As a Field Solutions Specialist, you will:

 * serve as the primary regional workflow, application, and automation expert for Roche automation systems, building trusted advisor relationships with laboratory leadership.
 * provide consultative guidance regarding workflow, specimen flow, operational efficiency, middleware integration, and application utilization to maximize existing customer automation investments.
 * perform workflow assessments, recommend operational improvements, and lead customer workflow optimization activities following implementation.
 * support the standardization of workflow best practices across assigned accounts.
 * assume primary post-go-live workflow ownership following implementation and Hypercare, providing ongoing consultation and primary support for standard cobas 8100 and non-complex RDA systems.
 * coordinate follow-up visits, workflow reviews, optimization activities, and operational health assessments.
 * partner closely with cross-functional teams (ISAs, FAS, FES, AICs, FSIRs, DSEs, Sales, RSS, Consulting, and Digital) to coordinate regional automation support activities.
 * maintain advanced knowledge of automation software functionality and distinguish workflow, software, hardware, and infrastructure issues for appropriate routing.
 * support implementation teams during planning, workflow validation, readiness assessments, customer education, and transition to long-term operational ownership.
 * resolve post-go-live workflow and application issues within the region, identifying technical risks before they impact customer operations and escalating when necessary.
 * coach FAS personnel on automation workflow fundamentals and partner effectively with key stakeholders to improve workflow and hardware coordination.
 * contribute to regional automation competency development through coaching and mentoring to build regional field capability.
 * This is a field-based role - the territory is within the Southwest region (HI, SD, AZ, NM, TX, AS, OK)
 * Travel: 50-75% travel across the Southwest region.
 * Ideal candidate should reside in Phoenix or Austin/Dallas, preferably within 40 miles of a major airport