> Markdown version of [/jobs/ext/3987690-customer-identity-access-management-ciam-senior-manager](https://www.wearedevelopers.com/jobs/ext/3987690-customer-identity-access-management-ciam-senior-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Customer Identity & Access Management (CIAM) Senior Manager - **Company:** Accenture - **Location:** Seattle, WA, United States - **Experience:** Expert - **Salary:** $132,500.0 - $338,300.0 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Customer Data Management, Fraud Prevention and Detection, Identity and Access Management, OAuth, Openid Connect, Azure Active Directory, Security Assertion Markup Language (SAML), Okta, Customer Identity Access Management - **Published:** October 28, 2026 - **Apply:** https://www.seattlejobs.com/job.asp?id=3477591352&tx=DT11202UHT&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54 ## About the Role An accomplished CIAM leader with deep expertise in customer identity strategy, architecture, and delivery, ready to lead large-scale transformation programs for enterprise clients. You have a proven track record of shaping and delivering complex CIAM implementations-spanning registration, authentication, MFA and passwordless, consent management, and fraud prevention-while managing executive client relationships, leading onshore and offshore teams, and growing the business. You translate technical identity concepts into clear business outcomes for senior stakeholders and are passionate about developing talent., * Minimum of 10 years of experience in Identity & Access Management, including at least 6 years of CIAM functional and technical experience * Minimum of 6 years of experience end-to-end CIAM implementations, including leadership of solution design, configuration, and delivery * Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience) * Minimum of 6 years of experience leading CIAM programs or teams and configuration expertise in leading CIAM platforms, including but not limited to: -Customer registration, login, profile, and account lifecycle management -Risk-based authentication, fraud prevention, bot detection, and account takeover protection -Authorization, consent, and preference management -Identity orchestration, customer data migration, directory services, and API integration -Federation and SSO using OAuth 2.0, OpenID Connect, and SAML -MFA, passwordless, and passkey (FIDO2/WebAuthn) authentication Professional Skills requirements * Build strong client relationships and partner with organizations to reimagine their business through innovation * Collaborate across diverse communities-including domain experts, engineers, and designers * Communicate complex identity and security concepts clearly to executive and non-technical audiences, * You have experience leading large, multi-disciplinary delivery teams, including onshore and offshore resources * You have external client-facing consulting experience, including executive-level advisory work * You have experience with fine-grained authorization, identity verification, identity orchestration, or fraud risk engine solutions * You hold relevant certifications (e.g., Ping Identity, Okta, ForgeRock, Microsoft Identity, or CISSP) ## Description * Lead the design and delivery of CIAM solutions that transform how clients engage, authenticate, and protect their customers across digital channels * Shape CIAM strategies, roadmaps, and target-state architectures, and oversee the design, build, testing, and production cutover of customer identity solutions to ensure the identity platform, applications, APIs, and fraud and risk services work together seamlessly * Work with project teams, delivery leads, alliance partners, and client stakeholders to create stand-out customer identity offerings powered by leading CIAM platforms (e.g., Ping Identity, ForgeRock, Okta CIAM, Auth0, ForgeRock, Microsoft Entra B2B/B2C /External ID) * Lead and develop multi-disciplinary onshore and offshore teams, managing program scope, budget, risk, and quality * Develop strong relationships with client executives and serve as a trusted advisor on customer identity, security, and digital experience * Make the business case for recommended CIAM investments, articulating value in terms of customer experience, conversion, fraud reduction, and operational efficiency * Lead Accenture sales efforts, including opportunity shaping, solution development, proposals, SOWs, and client orals * Continue to grow your CIAM technical and business expertise while contributing to practice growth through offering development, alliance partnerships, and thought leadership * Be ready to rack up those air miles with weekly travel to client sites Monday through Thursday Travel may be required for this role. The amount of travel will vary from 25% to 100% depending on business need and client requirements.