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# Technical Support Analyst I

- **Company:** Puyallup Tribal Health Authority
- **Location:** Tacoma, WA, United States
- **Experience:** Experienced
- **Salary:** $57,096 - $65,666
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Applications, Business Software, Software Documentation, Computer-Generated Imagery, Office Suite, Service Pack, Software Asset Management, Computer Equipment, Information Technology, User Accounts
- **Published:** October 28, 2026
- **Apply:** https://www.thejobnetwork.com/job/4ede9feb-a95d-4673-b4c9-4ab014a2d826/technical-support-analyst-i

## About the Role

* Associates degree in an IT-related field and a minimum of two (2) years' experience in a computer related field OR four (4) years' experience in a computer related field.
 * Minimum two (2) years of PC troubleshooting experience
 * Minimum two (2) years of end-user support experience
 * Required Certification: Microsoft Specialist certification in current Windows OS -OR two (2) current CompTIA certifications

## Description

Are you the go-to person when technology goes sideways? Do you enjoy solving problems, helping people, and making systems run smoother than ever? The Puyallup Tribal Health Authority (PTHA) is looking for a Technical Support Analyst I who brings both technical expertise and a customer-first mindset to support our healthcare environment.

In this role, you'll be more than just IT support - you'll be a trusted partner to staff, ensuring the technology behind patient care is reliable, secure, and efficient.

What You'll Do:

 * Provide first-level technical support by responding to Help Desk requests, documenting incidents, troubleshooting issues, and ensuring timely resolution or escalation.
 * Install, configure, maintain, and support computer hardware, operating systems, office productivity software, and peripheral devices throughout the organization.
 * Analyze, diagnose, and resolve hardware, software, network, and application issues to maintain system performance, reliability, and user productivity.
 * Create, modify, and maintain user accounts, access permissions, and related system documentation across multiple business applications.
 * Perform routine system maintenance, including software updates, security patches, computer imaging, deployments, and desktop refresh activities.
 * Train and support end users on organizational software applications, hardware, and technology best practices to improve efficiency and user adoption.
 * Maintain accurate technology documentation, including service desk records, hardware and software inventory, licensing, warranties, and monthly operational reports.
 * Research emerging technologies, recommend system improvements, and provide administrative support to ensure efficient operation of the Information Technology department.