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# Desktop Support Service

- **Company:** Saicon Consultants Inc.
- **Location:** Santa Clara, CA, United States
- **Contract:** Contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, User Authentication, Microsoft Outlook, Cloud Computing, Dynamic Host Configuration Protocol, Linux, Domain Name System (DNS), Identity and Access Management, Virtual Private Networks (VPN), Routing, Productivity Software, TCP/IP, Virtual Local Area Networks, Wide Area Networks, Cisco WebEx, Software Licensing, Microsoft Deployment Toolkit, Okta, Connectivity Problems, Software Troubleshooting, Microsoft InTune, Deployment Automation, Casper Suite, Gsuite, 3-tier Architectures, Cisco, ManageEngine
- **Published:** October 28, 2026
- **Apply:** https://www.dice.com/job-detail/77414f82-6e72-4828-a261-e4f50eaeee3c

## About the Role

* Strong hands-on experience with Windows, macOS, and Linux.
 * Experience with Active Directory, Okta, Duo, MFA, and identity management.
 * Solid understanding of TCP/IP, DHCP, DNS, VLANs, routing, VPNs, Cisco CLI, and Cisco Client.
 * Experience with Intune, Jamf, ManageEngine, or similar endpoint management tools.
 * Understanding of employee lifecycle, software licensing/SAM, and access-management processes.
 * Strong troubleshooting, communication, teamwork, and time-management skills.
 * Excellent written and verbal English communication skills.
Strong communication and interpersonal skills, ensuring clear and empathetic interaction with end users.

 * Must be able and willing to work onsite 5 days per week.

## Description

We are seeking a hands-on IT Support Engineer to provide onsite technical support across endpoint, identity, networking, collaboration, and cloud technologies. This role is ideal for someone with strong troubleshooting skills who can independently resolve day-to-day IT issues and effectively escalate complex problems., * Manage and resolve IT incidents and service requests in accordance with established SLAs.

 * Triage issues, capture diagnostic information, assign priorities, and escalate to Tier 2/Tier 3 teams when required.
 * Support Windows, macOS, and Linux endpoints, including hardware, software, and connectivity troubleshooting.
 * Perform Active Directory administration, including password resets, account unlocks, access troubleshooting, and basic VLAN assignments.
 * Troubleshoot identity and MFA issues across Okta, Duo, and Microsoft Authenticator.
 * Support Google Workspace, Microsoft Outlook, Zoom, Webex, and enterprise productivity applications.
 * Administer and troubleshoot endpoint management/deployment tools, including Microsoft Intune, Jamf, ManageEngine, and MDT.
 * Troubleshoot LAN/WAN, DHCP, DNS, TCP/IP, VLAN, Cisco Client, VPN, and general network connectivity issues.
 * Validate software entitlements and manage application/license provisioning.