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# Desktop Support Analyst - Field

- **Company:** Diamondback E&P LLC
- **Location:** Midland, TX, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Business Software, Desktop Computing, Microsoft Desktop Optimization Pack, Microsoft Office, SAP (Applications), Microsoft SharePoint, Enterprise Software Applications, Peripherals, Microsoft InTune, Computer Equipment, Information Technology, Laptops, Network Server, ManageEngine
- **Published:** October 28, 2026
- **Apply:** https://jobs.localjobnetwork.com/apply/add/88722832/1

## About the Role

The ideal candidate will have the flexibility and interpersonal skills to support employees with a broad range of technical abilities, from individuals with little or no technical background to highly experienced professionals with advanced IT knowledge., * High School Diploma or GED.

 * Minimum one (1+) year of IT desktop support experience
 * Minimum one (1+) year of experience in Microsoft desktop operating systems including Microsoft Office
 * Must possess a valid Drivers License
 * Able to meet and maintain the clean driving insurability standard requirements in order to drive a company vehicle, which means a driving record that is clear of any of serious traffic violations within the past three (3) years. (Other driving record requirements may also apply.)
 * Ability to travel to sites as required
 * Ability to lift 35 pounds occasionally

Preferred Qualifications:

 * Associate degree in information technology, computer science, or a related field.
 * Desktop support experience in the oil and gas industry.
 * Experience supporting oil and gas or enterprise applications, such as SAP, P2 Merrick, Peloton WellView, Aries, Petra, Assent, Oildex, ManageEngine, Microsoft SharePoint, Microsoft Intune, TAM, XSPOC, or Ignition.
 * Current, job-related information technology certification, such as CompTIA A+, Microsoft 365 Certified: Endpoint Administrator Associate, or another relevant certification.
 * Experience with endpoint management, device deployment, inventory management, and remote-support platforms.
 * Ability to work effectively in a fast-paced environment with changing priorities and time-sensitive support needs.

## Description

The Desktop Support Analyst serves as a point of contact for employees seeking technical assistance across multiple locations. This position is well suited for a proactive, dependable professional who takes initiative, performs effectively in a fast-paced environment, and contributes positively as part of a collaborative team. The analyst delivers support in person, by phone, through email, and by using remote support tools, ensuring timely and effective resolution of desktop and end-user technology issues., Include but are not limited to

 * Provide timely technical support to employees in person, by telephone, through email, and using approved remote-support tools.
 * Diagnose and resolve hardware, software, connectivity, and application issues involving laptops, desktops, peripherals, networks, servers, storage systems, and supported business applications.
 * Install, configure, maintain, repair, and replace approved desktop hardware, software, and peripheral equipment.
 * Document support requests, troubleshooting steps, resolutions, and escalations in the Company help desk system.
 * Monitor and manage assigned help desk requests through resolution, following established service standards and escalation procedures.
 * Maintain accurate hardware and software inventory records and assist with software-license tracking.
 * Research desktop technologies and provide recommendations for approved products and equipment.
 * Participate in the testing, documentation, and implementation of assigned technology projects.
 * Assist with desktop hardware lifecycle planning, capacity planning, and future equipment needs.
 * Follow Company information-security, data-protection, technology-use, safety, and equipment-handling requirements.
 * Provide technical guidance and customer-focused support to employees with varying levels of technical experience.
 * Availability for after-hours, weekend, holiday, or on-call support may be required based on business needs.
 * Perform other related duties as assigned.